Samsung OfficeServ 7100 Technical Manual page 697

OfficeServ 7100
TECHNICAL MANUAL
Enter 519 in the 3
Enter 529 in the 3
Save.
Go to the Operating Utilities menu and open the Subscriber Import screen.
Click Browse and locate the saved Subscriber.TXT file on the desktop and click
OK.
Select the radio button that says Network Mailbox blocks and click Submit.
Verify the correct subscribers are being imported and click OK.
Verify that the success message shows all blocks created successfully.
Test the application by leaving a quick memo in a remote node extension and
verify that the message is delivered to the remote node's voicemail.
8.1.8.10 Multilingual Automated Attendant
Scenario:
A customer site needs to support English and Spanish speaking callers in their
automated attendant. They want to answer with a company greeting and offer
the caller the option to press 2 for Spanish or stay on the line for English.
Planning:
The OfficeServ 7100 automated attendant supports the use of 2 languages
simultaneously. These languages are set up on the System Parameters
Language screen. Select First Language sets the first set of language prompts
to load. Select second language sets the second language to load. By default
these are set to English and Spanish respectively.
Default language sets which language will be initially used when a caller is
answered. Key Code determines what single digit will represent that language.
This Key Code is used when setting up multilingual Menus.
Once the languages are set we need to open the automated attendant main
Menu block and set up the language selection. In this example we will use the
default Day Main Menu block. The first thing we want to do is copy the existing
Day Main Menu to a new block called Day Main 2 because we will be modifying
the Day Main Menu so that it is only used to make the decision between English
and Spanish.
We then need to record the menu prompt (1001) under the Spanish prompt set.
English and Spanish are basically 2 different directories that have files of the
same name, but different audio contents. But currently 1001 does not exist in the
Spanish directory, so it needs to be created. Do this by going to the Voice
Studio menu and clicking Add. Change the language to Spanish and set the
rd
box (telephone number field) of the Local setting.
rd
box (telephone number field) of the Remote setting and click
8.1.22
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PROGRAMMING
PART 8 APRIL 2007