Samsung OfficeServ 7100 Technical Manual page 224

OfficeServ 7100
TECHNICAL MANUAL
• TYPE 2 UCD
The group OVERFLOW/N-ANS destination (see below) is defined as an
VMSUCD group.
The voicemail/AA will supply two recorded announcements to callers in
queue. The first announcement is played only once, the second
announcement will repeat for as long as the caller is in queue.
This type of UCD group has the following advantages:
a) No external device need be installed to provide an announcement.
b) Multiple callers can hear the announcement(s) simultaneously.
c) Callers hearing the announcement will be transferred to a free UCD
group member (agent) as soon as the agent becomes available.
d) The callers place in queue is always maintained.
Additional programming for this type of UCD group is in MMC 607. There is
a maximum of 19 UCD groups available on the system.
3. VMSUCD: This is used to group a number voicemail/AA ports to provide the
UCD announcements.
4. BI-VMS: This is the voice mail group for the built in Samsung Voice Mail Card.
When a Voice Mail Card is installed, group 519 must be programmed as a
BI-VMS group on an OfficeServ 7100 system. Group 519 is fixed for the
embedded voice mail.
5. MESSAGE: Used to group a number of extensions to serve as a message
desk or message group. When one of the stations in this type of group leaves
a message to another station the messaged station will return the message to
the message group so any member can answer the call. If a station is a
member of more than one message group, then any message indications
made by that station would be for the first numerical message group they are a
member of. It is not recommended to program stations in to multiple station
groups.
6. SO STN GRP: This is used to group a number of S0 stations for video
conference.
B. RING MODE: Each group can have one of the following ring modes. This will
decide how calls are placed to the group.
1. SEQUENTIAL: The stations listed as "members" (see below) will be called on
a first available basis. Calls will first go to the first member, if the first member is
busy, calls will go to the second member, if the second member is busy, calls
MMC: 601
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PART 2 APRIL 2007