Samsung OfficeServ 7000 Series User Manual

Officeserv 7000 series executive mobex.
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7000 Series
Executive MOBEX
Telephone User Guide

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   Summary of Contents for Samsung OfficeServ 7000 Series

  • Page 1

    7000 Series Executive MOBEX Telephone User Guide...

  • Page 2: User Guide

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Tele com mu ni ca tions America also re serves the right without prior notice to make changes in design or components of equipment as engineering and man u fac tur ing may warrant.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS ABOUT THIS BOOK ................1 THINGS YOU SHOULD KNOW ..........2 CONNECTING TO THE SYSTEM ........3–4 OUTSIDE CALLS Making an Outside Call..................5 INTERCOM CALLS Calling Other Stations ..................6 Calling Your System Operator................6 CALL PROCESSING Retrieving Calls on Hold at Another Station ..........7 Transferring Calls....................7 Transfer with Camp-On..................7 Setting Up a Conference ..................8...

  • Page 4: Table Of Contents

    PAGING AND MESSAGING Making an Internal Page ................12 Making an External Page ................12 All Page........................12 Meet Me Page/Answer ..................12 Call Park and Page ....................12 Retrieving a Parked Call ..................13 PERSONAL SPEED DIAL LIST ........14–15...

  • Page 5: About This Book

    ABOUT THIS BOOK This booklet provides instructions for call handling and feature interaction on your Executive MOBEX phone with OfficeServ 7000 Series system. Please take the time to study this guide and to become familiar with the op er a tion of your Executive MOBEX phone.

  • Page 6: Things You Should Know, User Orientation

    THINGS YOU SHOULD KNOW USER ORIENTATION Your Executive MOBEX phone interfaces to the OfficeServ 7000 Series system in two ways: • By logging in after receiving a MOBEX call, or • If configured, you may dial in to the system and log in to activate the inter- face.

  • Page 7: Connecting To The System

    CONNECTING TO THE SYSTEM For the remainder of this booklet instructions will assume that you are connect- ed, logged in, and hearing a system dial tone. There are two ways to connect and log in: CONNECTING DURING A MOBEX CALL When someone calls your office number and rings your Executive MOBEX phone you can initiate the system connection by dialing the MOBEX feature access code, typically ✱8.

  • Page 8: System Tones

    SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Tone—Indicates the station you dialed is busy.

  • Page 9: Outside Calls, Making An Outside Call

    OUTSIDE CALLS MAKING AN OUTSIDE CALL • Dial a C.O. line or line group access code. • Receive outside dial tone and then dial the telephone number. • Finish the call by hanging up. If your system is programmed to require an authorization code before mak ing a call: Dial ✱...

  • Page 10: Intercom Calls, Calling Other Stations, Calling Your System Operator

    INTERCOM CALLS CALLING OTHER STATIONS • Dial the extension number or group number. • Wait for the party to answer. • If you hear several brief tone bursts instead of ringback tone, the station you called is set for Voice Announce or Auto An swer. •...

  • Page 11: Call Processing, Transferring Calls, Transfer With Camp-on

    CALL PROCESSING RETRIEVING CALLS ON HOLD AT AN OTH ER STATION When a line is on hold at any other station: • Dial 12 plus the extension number of the station that placed the call on hold—OR—dial 12 plus the line number if you know what it is. TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways.

  • Page 12: Setting Up A Conference, Forwarding Your Calls, Forward All Calls

    SETTING UP A CONFERENCE You may conference five parties (you and four other parties) in any com bi na tion of outside lines and internal stations in any order. While you are engaged in a conversation, dial ✱8, receive transfer tone and •...

  • Page 13: Forward Busy, Forward No Answer, Station Call Pickup

    FORWARD BUSY To forward calls to another station when you are on the phone: • Dial 602 followed by the destination you want your calls to forward to. This can be an internal (within your system) or external (outside your system such as a cell phone) number.

  • Page 14: Group Call Pickup

    GROUP CALL PICKUP To pick up (answer) a call ringing in any pickup group: • Dial 66 plus the desired group number. GROUP NUMBERS 01-10 OfficeServ 7030 01-20 OfficeServ 7100 and OfficeServ 7200-S 01-99 OfficeServ 7200 and OfficeServ 7400 NOTE: Station and group pickup features cannot be used to answer re calls to a sta- tion, only new ringing calls and operator recalls.

  • Page 15: Dialing Features, Speed Dialing, Speed Dial Numbers, Last Number Redial

    DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of num bers 00–49. • Dial 16. • Dial the desired speed dial number. •...

  • Page 16: Making An Internal Page, Making An External Page, All Page, Call Park And Page

    PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • Dial 55 plus zone number 0, 1, 2, 3 or 4. • After the brief attention tone, make the announcement. MAKING AN EXTERNAL PAGE To make an announcement through the external paging speak ers: •...

  • Page 17: Retrieving A Parked Call

    RETRIEVING A PARKED CALL To retrieve a call that has been parked for you: • Dial 10 plus the station number that was announced. You will be con nect - ed to the parked call.

  • Page 18

    PERSONAL SPEED DIAL NUM BERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 19: Personal Speed Dial Numbers

    PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

  • Page 20

    605 + xxx Set Forward on DND 606 + xxx Set Forward Follow Me 65 + xxx Pick Up Ringing Extension 66 + xx Pick Up Group Universal Answer ✱ Authorization Code ✱8 Mobex Note: HF Indicates Hookflash. www.samsung.com/bcs 03/2011...

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