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16 Problem Solving
Image not What was Expected
Describes solutions for dealing with situations where the scan data does not produce
image data as expected.
The image is dirty
Image is too dark, or too
light
16
Part of the image is
missing.
The image is not the
desired size
458
Cause
No
Action
Cause
Action
Cause
Action
Cause
Action
Cause
No
Action
Cause
Action
Cause
No
Action
Cause
No
Action
The document glass or the document cover is dirty.
Clean the document glass or the document cover.
Refer to "Cleaning the Document Cover and Document
Glass" (P.421).
The document is made of highly transparent material like a
transparency.
If the document is highly transparent, marks on the
document cover will appear on the image. Place a white
sheet of paper on the document and scan.
The document is colored, of a rough texture or a blueprint,
etc.
Either adjust the copy density or image quality and then
retry scanning.
Glossy printing paper is being scanned.
Glossy printing paper easily sticks to the document glass,
and shadows are sometimes scanned and reproduced as
dirt. Place a transparency or highly transparent film under
the document and retry scanning.
Scan density is set to [Dark], or to [Light].
Adjust the scan density.
Refer to "Lighten/Darken/Contrast (Adjusting Scan
Density and Contrast)" (P.175).
The Original Type is inappropriate.
Select an image quality appropriate for the document.
Refer to "Image Quality" (P.174).
The document is pasted together or folded in.
It is possible that the folded in or pasted part of the
document is not touching the document glass. Place a
stack of white sheets on the document to hold the
document down flat against the document glass.
The document glass or the document cover is dirty.
Clean the document glass or the document cover.
Refer to "Cleaning the Document Cover and Document
Glass" (P.421).
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