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16 Problem Solving
Documents are
often jammed.
A corner of the
16
document is
folded.
Color copies
cannot be made.
Stapler faults
436
Symptoms
Is the right type of document
used?
Are you trying to copy
irregular shaped
documents, business cards,
transparencies, or thin
documents?
Are you trying to copy
documents affixed with
sticky labels, paper clips or
adhesive tape?
Are the document guides at
the correct position?
Is part of the document
ripped, and a piece of paper
remaining in the document
feeder?
When importing originals of
different sizes, is the [Mixed
Size Originals] setting set to
[ON]?
Is an A5-size document
loaded horizontally (
the document feeder when
the Mixed Size Originals
feature is in use?
Is the document curled?
Is [Output Color] set to
[Black]?
Is a message prompting
toner cartridge replacement
displayed on the touch
screen?
–
Check
Properly load a document that can be
handled by the document feeder.
Refer to "Step 1 Loading Documents" (P.46).
Remove sticky labels, paper clips or
adhesive tape from the document before
copying.
Properly set the document guides.
Refer to "Step 1 Loading Documents" (P.46).
Open the document feeder cover and
check inside.
Refer to "Document Jams" (P.486).
Set [Mixed Size Originals] to [ON].
Refer to "Mixed Size Originals (Scanning
Different Size Documents Simultaneously)"
(P.70).
Load the A5-size document vertically ( ).
) on
Flatten out the curl and load the document
again.
Select [Full Color] at [Output Color].
Refer to "Output Color (Selecting the Color to
Copy)" (P.57).
Replace with the toner cartridge of the
color indicated in the message.
Refer to "Replacing Toner Cartridges" (P.409).
Refer to "Stapler Faults" (P.488).
Remedy
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