Unable To Send E-Mail; The Image Is Not What Was Expected - Fuji Xerox apeosport-iv C5570 Administrator's Manual

14 Problem Solving

Unable to Send E-mail

If you cannot send a scanned document using the E-mail feature, identify the symptom
in the following table to perform the remedy.
A Transmission
Report - Job
Undelivered is
output.
Unable to send
e-mail.

The Image is not What was Expected

If the image is not what was expected, identify the symptom in the following table to
perform the remedy.
The image is
dirty.
The image is too
14
dark, or too light.
Part of the image
is missing.
426
Symptom Cause
Unable to transmit because
of an error.
The mail address is
incorrect.
The data size exceeded the
maximum e-mail size.
Symptom Cause
The document glass or the
document cover is soiled.
The document is a
transparent type such as a
transparency film.
The document is colored,
rough, or a blueprint.
The document is glossy
printing paper.
The scan density is set to
[Darken] or [Lighten].
The setting for [Original
Type] is inappropriate for
the document.
The document is pasted or
folded.
Remedy
Check the Transmission Results in the
Transmission Report - Job Undelivered. If
the error code is displayed, refer to "Error
Code" (P.444).
Enter the correct mail address.
Change the maximum e-mail size, or lower
the resolution.
Refer to "Maximum Total Data Size" (P.221),
or "5 Scan" > "Layout Adjustment" in the User
Guide.
Remedy
Clean the document glass or the document
cover.
Refer to "Cleaning Document Cover and
Document Glass" (P.82).
If the document is transparent, dirt on the
document cover may be copied on the
image. Place a white sheet of paper on top
of the document when scanning.
Adjust the copy density or image quality
when scanning.
Glossy printing paper easily sticks to the
document glass, and shadows are
sometimes scanned, soiling the image.
Place a transparency film under the
document when scanning.
Adjust the scan density.
Refer to "5 Scan" > "Advanced Settings" in the
User Guide.
Select an image quality appropriate for the
document.
Refer to "5 Scan" > "Advanced Settings" in the
User Guide.
The pasted or folded section may not be
laying flat on the document glass. Place a
stack of white sheets on top of the
document to flatten the document against
the document glass.