System Voice Mail Data - Toshiba Strata CTX Programming Manual

Services
540 Pilot DN Assignment
.
F
IELD
Pilot DN
01 Alternate Destination
Alternate DN
02 Voice Mail ID

579 System Voice Mail Data

Prerequisite Program:
Refer to "Voice Mail Set Up"
SMDI Voice Mail interface parameters for the system.
1. Complete the
Record Sheet"
2. From the Program Menu, click
Services > Voice Mail > System
Voice Mail Data.
3. Enter Program 579 data.
4. Click Submit.
9-2
D
ESCRIPTION
Pilot DNs are directory numbers that have no physical appearance. They are
true virtual numbers. They can be used in CTI and Voice Mail applications. In
ACD, Pilot Numbers are used as ACD group numbers. In Voice Mail
applications they are used to call directly to or transfer calls directly to specific
voice mail boxes - this is done by setting VM as the alternate destination and
using the VMID to send the call to a specific VM box.
Possible values: Maximum characters for Pilot DNs:
Calls to the Pilot DN will be routed to the Alternate Destination if the Pilot DN
is not available (example: ACD After Shift). If Dialing Digits is selected, enter
the appropriate DN in the Alternate DN assignment.
Possible values: No Data (default), Dialing Digits or Night Bell
If Dialing digits is selected as the Alternate Destination, enter the PDN, PhDN
or Hunt Group pilot number to which the call should be routed.
Possible values: Up to 32 ASCII characters (default = no value)
If the Alternate Destination is Voice Mail, enter the Voice Mail ID that should be
sent.
Possible values: Up to 16 ASCII characters (default = no value)
None
on page A-1
"System Voice Mail
on page D-38.
CTX100: R1.00 & R1.01=5 max./R1.02=100 Max..
CTX670 Basic: R1.00 & R1.01=10max./R1.02=200max.
CTX670 with BBMS/BEXS: R1.00 & R1.01=32max./
R1.02=256max
for all Voice Mail setup steps. This command assigns DTMF/
Strata CTX Programming - Part 2: CTX WinAdmin Programming 04/03