Sgi Electronic Support; Sgi Remote Services (Sgi Rs); Sgi Knowledgebase; Sgi Warranty Levels - Silicon Graphics UV 3000 User Manual

SGI Electronic Support

SGI Remote Services (SGI RS)

SGI Knowledgebase

SGI Warranty Levels

007-6402-001
The following services are part of the available integrated SGI Electronic Support system:
The optional SGI RS system automatically detects system conditions that indicate potential future
problems and then notifies the appropriate personnel. This enables you and SGI global support
teams to pro-actively support systems and resolve issues before they develop into actual failures.
SGI Remote Services provides a secure connection to SGI Customer Support, see "Optional SGI
Remote Services (SGI RS)" in Chapter 1 for more information.
SGI Knowledgebase is a database of solutions to problems and answers to questions that can be
searched by sophisticated knowledge management tools. You can log on to SGI Knowledgebase
at any time to describe a problem or ask a question.
Knowledgebase searches thousands of possible causes, problem descriptions, fixes, and how-to
instructions for the solutions that best match your description or question.
SGI Electronic Support services are available to customers who have a valid SGI Warranty or
extended support contract. Additional electronic services may become available after publication
of this document. To purchase a support contract that allows you to use all available SGI
Electronic Support services, contact your SGI sales representative. For more information about
the various support contracts, see the following Web pages:
http://www.sgi.com/support
http://www.sgi.com/services/support
SGI Electronic Support
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