Sgi Electronic Support; Figure 7-2 Full Support Sequence Example - Silicon Graphics UV 2000 System User's Manual

SGI Electronic Support

007-5832-002
SGI Electronic Support provides system support and problem-solving services that function
automatically, which helps resolve problems before they can affect system availability or develop
into actual failures. SGI Electronic Support integrates several services so they work together to
monitor your system, notify you if a problem exists, and search for solutions to problems.
Figure 7-2 shows the sequence of events that occurs if you use all of the SGI Electronic Support
capabilities.
Implement
6
solution
Page or e-mail
5
Supportfolio
Online
Figure 7-2 Full Support Sequence Example
1
Customer's system
alert
SGI customer and
SGI support engineer
4
SGI Knowledgebase
SGI Electronic Support
2
e-mail
3
View the case
solutions
SGI global
customer support
center
75