Table 3-39: Call Counters Description - AudioCodes Mediant 2000 User Manual

SIP User's Manual
Counter
Number of Attempted
Calls
Number of Established
Calls
Percentage of
Successful Calls (ASR)
Number of Calls
Terminated due to a
Busy Line
Number of Calls
Terminated due to No
Answer
Number of Calls
Terminated due to
Forward
Number of Failed Calls
due to No Route
Number of Failed Calls
due to No Matched
Capabilities
Version 5.8

Table 3-39: Call Counters Description

Indicates the number of attempted calls. It is composed of established
and failed calls. The number of established calls is represented by the
'Number of Established Calls' counter. The number of failed calls is
represented by the failed-call counters. Only one of the established /
failed call counters is incremented every time.
Indicates the number of established calls. It is incremented as a result of
one of the following release reasons if the duration of the call is greater
than zero:

GWAPP_REASON_NOT_RELEVANT (0)

GWAPP_NORMAL_CALL_CLEAR (16)

GWAPP_NORMAL_UNSPECIFIED (31)
And the internal reasons:

RELEASE_BECAUSE_UNKNOWN_REASON

RELEASE_BECAUSE_REMOTE_CANCEL_CALL

RELEASE_BECAUSE_MANUAL_DISC

RELEASE_BECAUSE_SILENCE_DISC

RELEASE_BECAUSE_DISCONNECT_CODE
Note: When the duration of the call is zero, the release reason
GWAPP_NORMAL_CALL_CLEAR increments the 'Number of Failed
Calls due to No Answer' counter. The rest of the release reasons
increment the 'Number of Failed Calls due to Other Failures' counter.
The percentage of established calls from attempted calls.
Indicates the number of calls that failed as a result of a busy line. It is
incremented as a result of the following release reason:
GWAPP_USER_BUSY (17)
Indicates the number of calls that weren't answered. It's incremented as
a result of one of the following release reasons:

GWAPP_NO_USER_RESPONDING (18)

GWAPP_NO_ANSWER_FROM_USER_ALERTED (19)

GWAPP_NORMAL_CALL_CLEAR (16) (when the call duration is
zero)
Indicates the number of calls that were terminated due to a call forward.
The counter is incremented as a result of the following release reason:
RELEASE_BECAUSE_FORWARD
Indicates the number of calls whose destinations weren't found. It is
incremented as a result of one of the following release reasons:

GWAPP_UNASSIGNED_NUMBER (1)

GWAPP_NO_ROUTE_TO_DESTINATION (3)
Indicates the number of calls that failed due to mismatched device
capabilities. It is incremented as a result of an internal identification of
capability mismatch. This mismatch is reflected to CDR via the value of
the parameter DefaultReleaseReason (default is
GWAPP_NO_ROUTE_TO_DESTINATION (3)) or by the
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3. Web-Based Management
Description
October 2009