How Cms Retrieves Data - Avaya Call Management System Custom Reports

How CMS retrieves data

CMS retrieves data from the database based on three types of information you supply
when you design a custom report:
The name of the table
The database items in the table
The rows of data in the table.
For example, if you want a custom real-time agent report that lists the agents in a split, the
report design might be displayed as shown in the following figure:
Sample 1 Custom report design
Note:
To tell CMS how to retrieve data, you must tell CMS to access the cagent (Current
Interval Agent) table. Then, for each report field, you assign the appropriate database
items. When you run the report, CMS will find, in the cagent table, the columns of data
associated with the database items (columns 2, 5, 6, and 7 in the figure above).
Note:
Split: xxxxxxxxxx
Agent ID:
vvvv
Each series of v' s in the illustration represents a report field for which it is
expected that CMS will find multiple values (in this case, values for more
than one agent) and will display the values vertically in a column. The x' s
by the Split: label represent the fact that only one value (in this case, a
single split's name or number) is expected for the field.
For the report field Average Talk Time, you actually assign a
calculation, ACDTIME/ACDCALLS.
Current ACD
State Calls
vvvvv vvv
How CMS stores and retrieves data
ACD Average
Time Talk Time
vvv vv:vv
Issue 3.0 May 2002 23