Avaya Call Management System Custom Reports page 168

Monthly Data
Monthly Data
Daily data that has been converted to a monthly summary.
Multiuser Mode
Any administered CMS user can log into CMS. Data continues to be collected if data collection is "on."
Name (Synonym) fields
Fields in which you may enter a name (synonym) that has been entered in the Dictionary subsystem (for example,
names of agents, splits/skills, agent groups, trunk groups, vectors, VDNs).
Normal user
A user that normally has access to a limited number of subsystems within CMS. A normal user cannot access a
custom report design created by another user and can neither run nor copy the private reports of another user.
Owner
The CMS user who created the design of a custom report.
Pattern matching
Searching the database for data that partly or totally matches a set of characters, (letters, numbers, and symbols)
entered by a user. For example, the user may enter *01* , and CMS might find the following types of matching
data: 0001, split01, 22010, or 01444.
Previous Interval
One intrahour interval. At the end of each intrahour interval, the contents of the current intrahour interval are copied
to the previous intrahour interval portion of the real-time database.
Private access
The restriction that only the owner of a custom report can run the report. Also, no other normal user can copy the
report's design. Private access does not restrict CMS administrators from running a private report or accessing its
design.
Private report
A custom that only the creator can access.
Read permission
The CMS user with read permission can access and view data (for example, run reports or view the Dictionary
subsystem). Read permission is granted from the User Permissions subsystem.
Real-time database
Consists of the current and previous intrahour data on each CMS-measured agent, split/skill, trunk, trunk group,
vector, and VDN.
168 Avaya CMS Custom Reports