Define The Second Threshold; Select Normal Or Reversed Thresholds - Avaya Call Management System Custom Reports

Defining the data for a custom report
If you select None , the bar does not have a first threshold at which the bar changes color.
If you select Fixed , you must also enter, in the accompanying field, the value at or above
which the bar changes color.
If you select Variable name , you must also enter, in the accompanying field, a variable
name. The variable name, which references a report input field, allows the user to enter a
first threshold value for the bar when ordering the report. The variable name you enter
must be identical to the variable name you assign to a report input field (see
for the Report Input window

Define the second threshold

Enter x in the Second threshold list to select a fixed threshold, variable threshold, or
no threshold. The second threshold identifies the point at or above which the bar changes
color — normally to indicate a warning condition (see the previous figure). The second
threshold should have the higher value of the two thresholds. The value must always be a
whole number or decimal.
If you select None , the bar does not have a second threshold at which the bar changes
color.
If you select Fixed , you must also enter, in the accompanying field, the value at or above
which the bar changes color.
If you select Variable name , you must also enter a variable name in the accompanying
field. The variable name, which references a report input field, allows the user to enter a
maximum graph value for the bar when ordering the report. The variable name you enter
must be identical to the variable name you assign to a report input field (see
for the Report Input window

Select normal or reversed thresholds

Enter a y or n to select reversed threshold colors or normal threshold colors. n means
the bar changes to a caution color at the first threshold and changes to a warning color at
the second threshold.
Enter y if you want to reverse the meanings of the thresholds. With meanings reversed,
the bar is a normal color when it is above the second threshold. The bar changes to a
caution color when the bar is at or below the second threshold but is above the first
threshold. The bar changes to a warning color when the bar is at or below the first
threshold.
Reversed colors would be appropriate for a bar that represents the percentage of calls
answered within service level (see the following figure). In this case, you would want the
bar to be a normal color when the percentage is high, a caution color when the percentage
goes down, and a warning color when the percentage is very low.
86 Avaya CMS Custom Reports
on page 55.
on page 55.
Defining fields
Defining fields