Avaya Call Management System Custom Reports page 167

Measured
INFORMIX
A relational database management system used to organize CMS historical data.
INFORMIX SQL
1
A query language tool that is used to extract data from an INFORMIX database. For the CMS historical database,
CMSQL is used in place of INFORMIX SQL.
Index
A column (database item) that causes the values in a row to be related. For example, in the Current Interval Split
table, SPLIT is an index. An index adds structure to the data in a table.
Input field
An input field is an area on a user window into which a CMS user enters one or more valid field values. For
example, the valid values for the input field Split are integers from 1 through 255 (Generic 3r Version 2 to
Version 4) and split names that have been assigned in the Dictionary subsystem.
Input window
The window that is displayed when you are running a report so you can specify what data [what split/skill, what
agents, what times, what datess, and so on] the report will display.
Interval-based items
A category of database items. These items generally represent the amount of time during a collection interval spent
doing a particular activity. Interval-based items are updated throughout the collection interval and timing is
restarted at the end of the interval. Interval-based items should only be used to show the amount of time in an
interval for an activity or to calculate percentages of time spent in an interval. Interval-based items should not be
used to calculate averages (such as average hold time).
Intrahour interval
A 15-, 30-, or 60-minute segment of time starting on the hour. An intrahour interval is the basic unit of CMS report
time.
Justification
The lining up of data for a field such that in the report, the data is always centered, lined up on the left, or lined up
on the right.
Maximum graph value
The value that a bar will represent when it is at its maximum length or height.
Measured
A term that means an ACD element (agent, split/skill, trunk, trunk group, vector, VDN) has been identified to the
switch as of interest to the CMS. The switch sends messages to CMS only for ACD elements that are measured. If
the ACD element is not measured on the switch, no data is collected.
1INFORMIX is a registered trademark of Informix Software, Inc.
Issue 3.0 May 2002 167