Avaya Call Management System Custom Reports page 84

Defining the data for a custom report
No scale
The bar does not have a scale (see the following figure). You may want this option if
the scale defined for another bar applies to the bar you are currently defining. For
example, in the following figure, the scale for the ACD Calls bar could apply to the
Abandons bar.
A scale defined for one bar is displayed in correct relation to other bars only if the
following are true:
— All bars are parallel, have the same maximum length, and have the same starting
points
— All bars have the same maximum graph value
— All bars display the same units (number of calls, averages, percentages, number of
seconds, and so on)
Note:
Bars — With and without scales
Tick
Mark
84 Avaya CMS Custom Reports
Do not enter any text or fields in the column immediately to the left of a
vertical bar. And, do not enter any text or fields in the row immediately
above a horizontal bar.
Scale with
tick marks
04/19/02 00:30 AM
Custom Reports: Historical: split status
% Within
Service Level
Scale without
tick marks
Avaya(TM) CMS
Abandons
ACD Calls
Row 1 Col 1
Bar with
no scale
Windows: 2 of 5 ^