Select Rows In The Tables - Avaya Call Management System Custom Reports

See Avaya CMS Database Items and Calculations, 582-780-702, for a description of these
tables and the database items they contain.

Select rows in the tables

In the Select rows where: field, enter a selection criteria statement to tell CMS how
to select data from the table. The statement specifies values for one or more database
items or calculations.
Note:
Note:
Name Data stored
hcwc CWC data for each intrahour interval
dcwc CWC data summarized by day
wcwc CWC data summarized by week
mcwc CWC data summarized by month
call_rec Call record data
agex Agent exceptions
spex Split exceptions
tgex Trunk group exceptions
vecex Vector exceptions
vdnex VDN exceptions
linkex Link down exceptions
mctex Malicious call trace exceptions
f_cday Forecast current day configuration data by split/skill
f_cdayrep Current day forecast data by split/skill
To ensure a reasonable run time for your report, the database items you
specify in the Select rows where: field should include index items. For
a historical report, you should especially include a "where" clause with the
ROW_DATE database item. If your row search is based on items that are
not indexes, your report may take a very long time to run. To check that your
row search items are indexes, see Avaya CMS Database Items and
Calculations, 582-780-702, for a description of these tables and the
database items they contain .
Your row search criteria must always include the selection of an ACD. See
"Where" clause for selecting rows from an ACD
Defining the rows of data for a report
on page 96.
Issue 3.0 May 2002 93