Avaya Call Management System Custom Reports page 166

Descending
When you specify a date for a weekly report, that date must correspond to the week start day selected in the
System Setup—Storage Intervals window. If the date and day do not match, the message No records found
displays in the status line.
The month start date must be the first day of the month.
Define Input Window
The secondary window you access on Screen Painter to define fields for the report's Report Input window.
Descending
Listed with the highest values first and the lowest values last. With time and dates, the most recent values
Design
The physical layout of a custom report, as well as the definition of the report's fields, bars, input window, and row
search criteria.
Direction (Bar)
The direction in which a bar grows and shrinks, either horizontally or vertically.
Discrete field/bar
A field or bar for which a single value will be found and displayed.
Dictionary
A CMS subsystem that can be used to assign names to various call center elements such as login IDs, splits/skills,
trunk groups, VDNs and vectors. These names are displayed on reports, making them easier to interpret.
Dictionary also allows customized calculations to be created for use in reports.
Entity
A generic term that refers to one of the following: Agent, Split/Skill, Trunk, Trunk Group, VDN, or Vector.
Exception Reports
Display occurrences of unusual call-handling events.
Field
A space designated in a custom report to display a specifically-defined piece of ACD data. Data is displayed in a
field as characters in specific format (that is, as time with am/pm, as decimal, as date, and so on).
Global access
The ability for other CMS users to run a custom report and to copy its design on Screen Painter.
Historical database
A database that contains intrahour records for up to 62 days in the past, daily records for up to 5 years in the past,
and weekly/monthly records for up to 10 years in the past for each CMS-measured agent, split/skill, trunk, trunk
group, vector, and VDN.
Historical reports
Reports that display past ACD data for various agent, split/skill, trunk, trunk group, vector, or VDN activities.
166 Avaya CMS Custom Reports