Avaya Call Management System Custom Reports page 171

Time Format
String (Input field)
An input field type that allows users to type character strings and pattern searches when running the report. Any
input field that has the "string" field type must be associated in the Row Search window with a database item or
table column that is a CHAR column. This includes LOGID, VDN, CWC, and other database items.
Structured Query Language (SQL)
A language used to interrogate and process data in a relational database (such as INFORMIX). See INFORMIX
SQL.
Subsystem
Each CMS main menu selection (for example, Reports, Dictionary, System Setup, Exceptions, e-mail) along with
Timetable and Shortcut is referred to as a subsystem of the Call Management System.
Table
An array of columns and rows that stores data for a type of ACD element (split/skill, agent, trunk, and so on) and for
a specific time frame (for the current intrahour interval, for past intrahour intervals, for past days, and so on).
Text
The words, numbers, and other characters you type directly onto Screen Painter to provide report titles, column
headers, row identifiers, and other labels.
Threshold
A value at or above which CMS indicates a change in condition, either to a caution (first threshold) or a warning
(second threshold) condition. Thresholds apply to bars in a report.
Tick marks
The marks on a scale defined for a bar in a report. Tick marks break a scale into segments to indicate increments
of the bar's length relative to the maximum graph value.
Type (Input field)
The specification of how CMS is to validate a user's input values and format when ordering the report. That is, you
can tell CMS to check for numbers, character strings (names), times, dates, specific ACD configuration values
(split numbers, login IDs, and so on), e-mail
Type (Report)
The specification of whether a report is a real-time or historical report. You specify the type on the Report Select
window.
Time Format
The standard format for entering times on CMS reports. Acceptable formats are:
A 12-hour time format with AM/PM (for example, 7:30AM, 5:00PM).
A 24-hour time format (for example, 7:30, 17:00).
A "-" offset based on the current interval date (for example, -1 for the previous hour or -0:30 for the previous half
hour interval).
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