Avaya Call Management System Custom Reports page 27

Sample 2 custom report design
To tell CMS how to retrieve data, you must tell CMS to access the hsplit (Intrahour
Interval Split) table. You must then assign the appropriate database items to the fields.
When you run the report, CMS finds the columns of data associated with the database
items in the hsplit table (see figure above).
_________________________
INFORMIX is a registered trademark of Informix Software, Inc.
Split: xxxxxxxxxxx
Date: xxxxxxxx
ACD
Interval Calls
vvvvvvv vvvv
How CMS stores and retrieves data
Abandons
vvvv
Issue 3.0 May 2002 27