Alternative Row Search Conditions; Selecting Rows Based On A Range Of Values - Avaya Call Management System Custom Reports

Alternative row search conditions

For your row search conditions, you will most often use the "where" clauses (See
the data for a custom report
formats are available. Alternative row search conditions describes those formats.

Selecting rows based on a range of values

If you want a range of splits included in the report, you might use two "where" clauses as in
the following example:
Select rows where: SPLIT >= 1 and SPLIT <= 5
Then, when you run the report, CMS finds rows for Splits 1 through 5, as shown in the
following figure:
Sample use of ranges in Where clauses
Note:
on page 55). However, several additional "where" clause
SPLIT
ACDCALLS
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. . . . . . . . . . .
.
.
.
1 443
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.
. .
. 234
2
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111
3
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652
. 4 .
. .
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5 451
. .
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6
.
.
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.
. .
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7 509
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8 391
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9 . 142
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10 480
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.
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. . .
. . . . . .
. . . .
. . . .
. .
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.
In most cases, the easiest way to specify a range is to define a report input
field that accepts a range. See
values on page 155 for more information.
ABANDONS
ACDTIME
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
. .
. .
48 36898
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.
. .
. 37 20012
.
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.
20 13111
.
. .
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59 53442
. .
.
. .
32 . 27635
. .
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93 11 15321
. .
.
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.
43 35401
.
.
.
. .
31 19768
.
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.
10 . . 9786
.
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39 33389
.
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.
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. . . . . . . . . . . . . . . . . . .
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Selecting rows based on a range of
Alternative row search conditions
ABNTIME
. .
. . . . . . . . . . . . . .
.
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.
988
.
.
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.
. .
. 777
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.
400
. . .
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.
1058
. .
. . .
.
644
. . .
. . .
.
245
. .
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.
851
. . . . . .
.
603
. .
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.
203
. . .
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.
789
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Issue 3.0 May 2002
Defining
155