Running Custom Reports - Avaya Call Management System Custom Reports

Running Custom Reports

You run custom reports using steps similar to steps you use to run standard reports.
However, you run custom reports from the Custom Reports Main Menu option. Also,
the Report Input window shows input fields you defined on the Define Input window for the
report. For real-time reports, the Report Input window also automatically shows a
Refresh rate in seconds field. For historical reports, the Report Input window
automatically shows report destination fields.
To run Custom Reports if Global Dictionary/ACD Groups is not authorized or when the
current ACD is set to non-group ACD:
1. Select the Custom Reports Main Menu option.
The Custom Reports submenu is displayed.
2. Select either the Real-time or Historical submenu option.
A submenu of custom reports, either real-time or historical, is displayed. The list
includes all existing global reports and your private reports.
3. Select the wanted report.
The Report Input window for the report is displayed.
Note:
4. Complete the fields of the Report Input window, and select Run .
Working is displayed on the Report Input window status line. If the destination is the
terminal, the report is displayed. If the destination is a printer or file, Successful is
displayed.
To run Custom Reports if Global Dictionary/ACD Groups is authorized:
1. Select the Custom Reports Main Menu option.
The Custom Reports submenu is displayed.
2. Select either the Real-time or Historical submenu option.
A submenu of custom reports, either real-time or historical, is displayed. Each list, real-
time or historical, includes a submenu that lists the reports. The lists display the reports
that meet the following conditions:
When you defined a report as Single ACD Only:
If more than 20 custom reports are available, you may need to scroll the
submenu to find the report you want. Scroll down with the down arrow ( ).
Scroll up with the up arrow ( ).
If you defined a report as a Single ACD Only and your current ACD is set to
single ACD, the ACD report will be displayed in the list.
If you defined a report as as a Single ACD Only and your current ACD is set to
group ACD, the ACD report will not be displayed in the list.
Running Custom Reports
Issue 3.0 May 2002 129