Avaya Call Management System Custom Reports page 60

Defining the data for a custom report
For example, if you define an input field for the user to select a split/skill for the report by
assigning the "Split/Skill" field type to the input field, the following cases are possible:
If the user enters a number, CMS can check, before searching the database, to see
that the number is within system limits (for example, 1 to 60 for System 85/G2)
The user can enter the name of the split/skill as defined in the Dictionary subsystem.
CMS can check the Dictionary: Split/Skill list to find the split/skill number
associated with the name.
CMS can check to see that the user has read permission for the split/skill.
Report Input Field Types table
Type
ACD
Agent group
Agent state
Agent
preference
AUX reason
Call Work Code
Date
Extension
Login ID
Logout reason
Number
60 Avaya CMS Custom Reports
Description
The user must enter an ACD number or name (as defined in the Dictionary
subsystem).
The user must enter an agent group name (as defined in the Dictionary
subsystem).
The user must enter an agent state name (standard or new name as
defined in the Dictionary subsystem). Standard names are ACD, AUX,
ACW, and so on.
The user must enter an agent call handling preference number or name.
The user must enter an AUX reason code name or number (as defined in
the Dictionary subsystem).
The user must enter a call work code name or number. Up to 6 call work
codes may exist. See "Multiple Call Work Codes" in Avaya CMS R3V11
Database Items and Calculations, 585-780-702, for more information.
The user must enter a date in mm/dd/yy format or as a relative number (for
example, -7 for 7 days ago).
The user must enter an extension number of one to five digits (as
administered for System 75/Generic 1/Generic 3) or three to five digits (as
administered for System 85/Generic 2).
The user must enter a login ID of one to nine digits (as administered for
System 75/Generic 1/Generic 3) or four digits (as administered for System
85/Generic 2).
The user must enter a Logout reason code number or name (as defined in
the Dictionary subsystem).
The user must enter a number, which may include digits to the right of the
decimal point. This type applies if your variable field asks for specific values
about ACD performance (for example, number of ACD calls or percent
within service level).