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Type
Split/Skill
String
Time
(duration)
Time
(point in time)
Trunk group
Trunk state
VDN
Vector
* INFORMIX is a registered trademark of Informix Software, Inc.
Note:
The Number type allows the user to enter any number. The String type
allows the user to enter any number, letter of the alphabet, or keyboard
symbol in any format.
Note:
The field type does not determine what database items the variable
represents. The database items linked to the variable is specified in the Row
Search window.
If you specify a String or Number field type, CMS does not accept any names (for
VDNs, Splits/Skills, Login IDs, and so on) defined in the Dictionary subsystem. Also, CMS
does not check permissions or system limits.
Description
The user must enter a split/skill number or name.
The user must enter a character string. Select this type only if one of the
following is true:
1. Your variable field is linked to a custom database item that you identify in
INFORMIX* as a CHAR column.
2. Your variable field is linked to a standard database item that is a CHAR
column, and you want to allow the user to do pattern searching when
running the report. See
page 62.
The user must enter a number, including decimals, of seconds. This type
only applies if your variable field asks for specific values regarding ACD
performance (for example, time in AUX work, average speed of answer, or
average talk time).
The user must enter a specific time of day in hh:mm format, either as 24-
hour time or with am or pm appended.
The user must enter the number or name of a trunk group.
The user must enter a trunk state name (standard name or new name as
defined in the Dictionary subsystem). Standard names are IDLE,
SEIZED, QUEUED, and so on.
The user must enter a Vector Directory Number of one to five digits (as
administered for System 75/Generic 1/Generic 3) or three to five digits (as
administered for System 85/Generic 2).
The user must enter a vector number or name.
Defining fields for the Report Input window
Input Fields That Allow Pattern Matching
on
Issue 3.0 May 2002
61
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