Avaya Call Management System Custom Reports page 68

Defining the data for a custom report
You can enter the following types of data expressions:
Database items
Constants
Calculations
Calculation names
Agregate functions
Count
Data from more than one table
These expressions are described below.
Database items
A database item is the name of a column of data in a table, either standard or custom.
When you enter a database item, you must always add the name of a table and a period (.)
as a prefix. The format is as follows:
<table name>.<database item>
Examples:
dsplit.ACDCALLS
hagent.STARTTIME
ctkgrp.NUMINUSE
Standard database items – Standard database items are listed in the Dictionary
subsystem as having all upper-case letters (as in the preceding examples).
A standard database item can store:
Identifiers (for example, SPLIT , VDN , LOGID , and so on)
Timed data (for example, ACDTIME , ABANTIME , AUXOUTIME , and so on)
Event counts (for example, ACDCALLS , INTERFLOWCALLS ,
For real-time and agent trace reports, current state data (for example, WORKMODE ,
DURATION , NUMINUSE , and so on).
See Database Items and Calculations
and items including the exceptions, forecast, and login/logout tables. See
design on page 131, for more information about custom reports that include exceptions
and forecast data.
68 Avaya CMS Custom Reports
on page 162 for a description of database tables
, and so on)
ABNCALLS
Advanced report