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Sample Current Interval Split table
Thus, the report fields show the following data:
Split: 5
ACD Calls: 451
Average Talk Time: 61 (the result of 27635/451 )
Note:
This example of row search criteria would also include the selection of an
ACD. See
section.
"Where" clause with variable
The previous examples create hardcoded row search conditions. That is, when you run the
report, CMS always searches for the values you entered in the "where" clause. However,
instead of a hardcoded value, you can enter a variable name in a clause. A variable name
tells CMS to search for whatever values you or another user choose when you run the
report. You must define a variable on the Define Input window before using it in a "where"
clause. The variable name then links a report input field to the "where" clause that uses the
values entered.
Note:
To see the variable names you previously defined on the Define Input
window, select the List inputs action list option. See
Input Variables
In a clause with a variable name, you must always enter a dollar sign ( $ ) in front of the
variable. The format is as follows:
Expression Relational Operator $variable
As with a basic "where" clause, the Expression can be a database item or calculation.
The relational operators available are the same as those available for a basic "where"
clause.
SPLIT
ABANDONS
ACDCALLS
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1
443
48
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234
37
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111
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652
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451
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93
11
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509
43
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391
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142
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10
480
39
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"Where" clause for selecting rows from an ACD
on page 90 .
Defining the rows of data for a report
ABNTIME
ACDTIME
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36898
988
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20012
777
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13111
400
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53442
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1058
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27635
644
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15321
245
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35401
851
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19768
603
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9786
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203
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33389
789
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" later in this
List the Report
Issue 3.0 May 2002
95
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