Screen Painter - Avaya Call Management System Custom Reports

Introduction to Custom Reports

Screen Painter

You design custom reports with a tool called Screen Painter. When creating historical and
real-time custom reports, Screen Painter lets you:
Copy existing report designs, including standard report designs
Edit reports using block moves, copies, and deletions
Define ACD data for report fields
Define ACD data for bar graphs (if you have the CMS Graphics feature)
Arrange report fields and bars
Enter text for field labels, column headers, row headers, or special instructions
Emphasize text and fields with highlighting options
Define stationary (no-scroll) areas
For historical custom reports only, Screen Painter lets you:
Merge data in a report field to include data from different ACD entities, for example,
to define a field that represents the percentage of calls an agent answered
compared to all calls handled by that agent's split or skill.
Merge data in a report field to include data with different time frame, (for example, to
define a field that represents the percentage of calls answered in an intrahour
interval compared to all calls answered in the day.
Include data from custom data tables that you create and populate within the CMS
database. If you want to create custom data tables see
page 131.
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16 Avaya CMS Custom Reports
CAUTION:
If you create custom data tables, you need to make sure there is enough
disk space available to store the data. CMS does not automatically check
the available space. If you fill up your disk with custom data, then you will
lose or damage stored custom and ACD data. See CMS R3V11
Administration (585-215-515) for more information about disk storage.
Also, big reports could degrade the performance of your system. Make sure
you test the new custom report before you or someone else uses it.
CAUTION:
Do not tamper with standard ACD data in the CMS database. If you do, you
will lose stored data.
Important:
You cannot merge real-time data with historical data.
Advanced report design on