Upgrade Documents - Avaya Call Management System Custom Reports

Preface

Upgrade documents

There are several upgrade paths supported with CMS. For each of these upgrades, there
is a document designed to support that upgrade. Note that none of the following upgrade
documents are available from the publications center, but are available from the
CMS documentation
Base load upgrades
A base load upgrade is used when upgrading CMS to the latest load of the same
version (for example, R3V9 ak.g to R3V9 al.k). A specific set of instructions is written
for the upgrade and is shipped to the customer site with the CMS software CD-ROM as
part of a Quality Protection Plan Change Notice (QPPCN).
Avaya Call Management System Release 3 Version 11 Base Load Upgrade Procedures
CentreVu Call Management System Release 3 Version 9 Base Load Upgrade Procedures
Platform upgrades and data migration
A platform upgrade is used when upgrading to a new hardware platform (for example,
upgrading from a SPARCserver 5 to an Enterprise 3500). The new hardware platform
is shipped from the Avaya factory with the latest CMS load. Therefore, as part of the
upgrade you will have the latest CMS load (for example, R3V9 to R3V11, or the latest
load of the same CMS version). For R3V11, a specific set of instructions are written for
the upgrade and are shipped to the customer site with the new hardware.
Avaya Call Management System Release 3 Version 11 Platform Upgrade and Data Migration
Instructions
CentreVu Call Management System Release 3 Version 9 Platform Upgrade and Data Migration
Instructions
10 Avaya CMS Custom Reports
Web site.
Document title
Document title
Avaya