Avaya Call Management System Custom Reports page 77

Synonym
Select Synonym to display a name defined in the Dictionary subsystem, instead of the
value stored in the database tables. You must also enter the Dictionary name type.
See "Dictionary" chapter in Avaya CMS R3V11 Administration, 585-215-515, for a complete
description of synonym types.
The type must correspond to the database item you enter in the Select field. The types
you enter are as follows:
Report field
ACD entities
Agent states
Trunk states
Split states
1. Available only with the CMS Vectoring feature.
2. Contains skill or split values.
3. Applies to the WORKMODE database item in both the Agent and
Agent Trace tables.
4. Available only with adjunct routing on a Generic 3.
Type Database item
acd ACD
agname LOGID
tkgrp TKGRP
split SPLIT
1
vdn VDN
a
vector VECTOR
aux_rsn AUXREASON
logout_rsn LOGOUTREASON
cwc CWC
3
workmode WORKMODE
4
ag_orig ORIGIN
ag_dir DIRECTION
ag_dest DESTINATION
ag_pref PREFERENCE
tkstate TKSTATE
tk_pri PRIORITY
tk_qtype QUETYPE
a
tk_vpri PRIORITY
tk_dir DIRECTION
all_busy ALLINUSE
slvl_chg SVCLEVELCHG
per_chg PERIODCHG
Defining report fields
2
Issue 3.0 May 2002 77