Avaya Call Management System Custom Reports page 150

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Advanced report design

Custom Exceptions Report

Table: agex_____________________________

Select rows where: EXTYPE = 4 and SPLIT = $i_split

07/19/93 00:30 AM

Custom Reports: Hist: agent excepts

Split: Sales-West

Date: 06/08/92

Table: agex_____________________________

Select rows where: EXTYPE = 7 and SPLIT = $i_split

In the example above, the row search statement for the first field searches for exception

type #4 (Time in ACW) for a particular date and split. Because the field is count(*) , the

field displays the total number of rows that had exception type #4 for the date and split.

Similarly, the row search statement for the second field searches for exception type #7

(Time in AUX) for a particular date and split. Again, because the field is count(*) , the

field displays the total number of rows that had exception type #7 for the date and split.

Note:

150 Avaya CMS Custom Reports

Row Search

and ROW_DATE = $i_date_________

Exception

Type

Number

Time in ACW

Time in AUX

Time AVAIL

Time on Ext-in

Row Search

and ROW_DATE = $i_date_________

For retrieval of data from an exceptions table, you can only retrieve data for

those exceptions that have been turned on for the particular split, agent,

etcetera, that have actually occurred and have not been deleted from the

database because they exceeded the storage parameters for exceptions.

Field Window

Select: count(*)______________________________

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Avaya(TM) CMS

Select: count(*)______________________________

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Windows: 1 of 5 ^

Field Window

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