Avaya Call Management System Custom Reports page 153

Report design with data from two tables merged in a field
Select: hagent.LOGID__________________________
______________________________________
04/19/95 00:30 AM
Custom Reports: Hist: agent excepts
Split: $$$$$$$$$$$$$$$$$$$$
Date: $$$$$$$$
Time: $$$$$$$$$$
Agent
0vvv
Select: hagent.ACDCALLS_______________________
______________________________________
Row Search ID: 2
From tables: hsplit, hagent
Select rows where: hsplit.SPLIT = $i_split and hsplit.ROW_DATE = $i_date
Notice that the Percent of Split Calls field merges data as discussed in our
example. Also notice that Row Search ID #2, which is assigned to the Percent of
Split Calls field, contains the row search statement as discussed in our example.
Field Window
Select: hagent.ACDCALLS_______________________
Percent
Agent ACD of Split
Calls Calls
0vvvvv 2vvvvvvv
Field Window
and hsplit.STARTTIME = $i_time and hsplit.ACD = $acd
and hsplit.SPLIT = hagent.SPLIT and hsplit.ROW_DATE =
hagent.ROW_DATE and hsplit.STARTTIME = hagent.STARTT
IME and hsplit.ACD = hagent.ACD
Selecting rows from more than one table
Field Window
______________________________________
Avaya(TM) CMS
Split ACD
1xxxxx
Calls
Select: 100*(hagent.ACDCALLS/hsplit.ACDCALLS)__
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Row Search Window
Windows: 1 of 5 ^
Add highlights
Bar
Copy block
Define input
Erase block
Field
Get copy of design
Move block
Row search
Save design
Test design
Upper/left no-scroll
Variable/time/date
Field Window
Issue 3.0 May 2002 153