Avaya Call Management System Custom Reports page 161

If the hsplit.SPLIT field and the max(hsplit.ACDCALLS) fields were assigned
different row search IDs (with each ID having identical criteria), the report for Splits 1, 2,
and 3 would show data as shown in the figure below:
Group values
The display of a value only once to represent multiple occurrences of the same value is
called grouping and can be done only when sum, max, min, or avg values are listed based
on the unique values found for other fields. The rules for grouping data are:
If you assign a row search ID to one or more aggregate function fields, you may
assign the same row search ID to a maximum of eight nonaggregate fields.
Assigning the same row search ID to both aggregate functions and nonaggregate
fields makes sense only if the nonaggregate fields contain identifier data (split
numbers, login IDs, dates, interval start times, vector numbers, and so on).
If you assign the same row search ID to both aggregate functions and a
nonaggregate field, the report displays a single value for each unique value found
for the nonaggregate field (that also matches the row search criteria). If multiple
rows contain the same value, then CMS still lists the value once. For this reason,
only identifier fields should have the same row search ID as aggregate functions.
If you assign the same row search ID to aggregate functions and more than one
nonaggregate field, then the report displays a single row of data for each unique
combination of values for the nonaggregate fields.
Date: 07/01/93
Split
1
1
1
1
2
2
2
2
3
3
3
3
Repeating aggregate function values
Max ACD Calls-
Morning
652
Issue 3.0 May 2002 161