Including Forecast Data In A Custom Report - Avaya Call Management System Custom Reports

Advanced report design

Including Forecast data in a Custom Report

Note:
For historical custom reports only, you can design reports that include current day
forecast data. Only current day forecast data is available for custom reports because it is
the only forecast data saved in the CMS database.
The steps for creating a custom report with forecast data are almost identical to the steps
for creating any other custom report. As with any other type of data, you must specify the
database items, the tables, the row search conditions, and the report input fields.
However, there are two differences:
1. You cannot copy a standard current day forecast report on Screen Painter. The Current
Day Forecast is not displayed if you select List all in the Get Copy of Design
window.
2. CMS stores current day forecast data in two separate tables:
f_cday
f_cdayrep
See the Avaya CMS R3V11 Database Items and Calculations, 585-780-702, for a
complete list of the database items these tables contain. See the Avaya CMS R3V11
Forecast, 585-215-717, document for more information about Forecasting.
If you were to design a very abbreviated version of the current day forecast report, the
design might look something like that shown in the following figure:
144 Avaya CMS Custom Reports
Forecasting is a separately purchased feature of CMS. If you have not
purchased Forecasting, you cannot run forecasts and, therefore, cannot
include forecast data in a custom report.
This table primarily contains forecast administrative data
entered in the Current Day Configuration window.
This table contains the agent positions required and forecast
calls carried data, as well as objectives entered in the Call
Handling Profiles window.