Avaya Call Management System Custom Reports page 130

Completing your custom report
When you defined a report as ACD Group Only:
When you defined a report as Both Single ACD and Group ACD:
3. Select the wanted report.
The Report Input window for the report is displayed.
Note:
4. Complete the fields of the Report Input window, and select Run .
Working is displayed on the Report Input window status line. If the destination is the
terminal, the report is displayed. If the destination is a printer or file, Successful is
displayed.
Note:
130 Avaya CMS Custom Reports
If you defined a report as ACD Group Only and your current ACD is set to single
ACD, the ACD report will not be displayed in the list.
If you defined a report as a ACD Group Only and your current ACD is set to group
ACD, the ACD report will be displayed in the list.
If you defined a report as a Both Single ACD and Group ACD and your current
ACD is set to single ACD, the ACD report will be displayed in the list.
If you defined a report as a Both Single ACD and Group ACD and your current
ACD is set to group ACD, the ACD report will be displayed in the list.
If more than 20 custom reports are available, you may need to scroll the
submenu to find the report you want. Scroll down with the down arrow ( ).
Scroll up with the up arrow ( ).
If your custom report is not listed, try changing your current ACD. For
example, if you cannot find a custom report that you previously defined as a
ACD Group Only, change the current ACD to a group ACD. Then your report
will be listed.