Avaya Call Management System Custom Reports page 170

Secondary window
Secondary window
A user window that is generated from a primary window. Secondary windows can be moved, sized, or scrolled and
do not count in the user window count.
Select
The name of the first field in the Field and Bars windows. You enter the data expression you want for a report
field/bar in the Select field.
Select rows where statement
The row search criteria CMS uses to retrieve data from the database. Select rows where statements typically
consists of several "where" clauses.
Single-User Mode
Only one person can log into CMS. Data continues to be collected if data collection is "on." This mode is required to
change some CMS administration.
Single ACD Only
When you select this report option, you are defining a report which will pertain only to information regarding a
single ACD. If the single ACD is a member of an ACD Group, NO information about the ACD Group in which it is a
member will be provided in this report. For example, if an Agent Split/Skill Report for Agent 5001 for ACD 1 is
designed via the Screen Painter (and ACD 1 is defined in the ACD Group named "Sales"), the report will only
display information for Agent 5001 for ACD1.
Upon running the report, you must set your "Current ACD" as single a ACD or you will not see your report in the
Custom Reports>Historical or Real-Time submenus.
Subsystem
Each CMS Main Menu selection (for example, Reports, Dictionary, System Setup, Exceptions, along with
Timetable and Shortcut, are referred to as subsystems.)
Sort order
The order in which you want data to be displayed in a custom report. The sort order is always based on the values
of one or more database items. Real-time reports allow the use of only one database item for sorting.
Sort type
The order, ascending or descending, in which data should be displayed.
Standard database item
A database item (column name) for a column in a standard CMS table. Standard database items are listed in the
Dictionary subsystem. All database items are defined in Avaya CMS R3V11 Database Items and Calculations
(585-780-702).
String (Data format)
A report field that displays data from a CHAR column. CHAR columns, which store data as characters, include
LOGID, VDN, CWC, and so on.
170 Avaya CMS Custom Reports