Avaya Call Management System Custom Reports page 145

Sample Forecast report design
04/19/95 00:30 AM
Custom Reports: Screen Painter: split status: Hist
Split: $$$$$$$$$$$$$$$$$$$$
Date: $$$$$$$$
Forecast
Calls
Time Carried
0vvvvv 0vvvvv
Field Window
Select: f_cdayrep.FCALLS________________
________________________________
In the previous figure, Row Search ID 0 is assigned to the Time , Forecast Calls
Carried , and Number Agent Req'd fields. The conditions for Row Search ID 0 might
be as follows:
Row search conditions for Forecast data
Row search ID: 0
From tables: f_cdayrep
Select rows where: ROW_DATE = $i_date and SPLIT = $i_split
Field/bar type (Select one):
< > Discrete
<x> Repeated vertically, spacing 1___
Notice that, as in historical interval reports for splits, the statement in Row Search ID 0
searches for rows based on values for STARTTIME, ROW_DATE, and SPLIT.
Including Forecast data in a Custom Report
Avaya(TM) CMS
Forecast Method:
Number
Agents
Req'd
0vvvvvvv
Select: f_cdayrep.NUMAGREQ______________
________________________________
Row Search Window
and STARTTIME = $i_time and ACD = $acd
Windows: 2 of 5 ^
1x Add highlights
Bar
Copy block
Define input
Erase block
Field
Get copy of design
Move block
Row search
Save design
Test design
Upper/left no-scroll
Variable/time/date
Field Window
Issue 3.0 May 2002 145