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These field types require an associated ACD because they are administered for each
ACD. For field types not administered per ACD, CMS ignores any selection of an
associated ACD.
Select Current ACD if either of the following conditions is true:
You have only one ACD.
You always want the report to show data for the user's current ACD.
Select Variable name if you want to let the user select the ACD. If you select
Variable name , you must also enter a name of up to eight characters in the field next to
the Variable name list item.
Using a variable name for the associated ACD is most useful when you are creating a
multi-ACD report.
Note:
Before you can select Variable name for an input field's associated ACD, you must
define a separate report input field for the ACD number/name. This field must have:
An assigned field type of ACD
The same variable name you are assigning to the associated ACD
Save a variable input field
Select the Add action list option to save the definition of the variable input field
Note:
To define more input fields, press
task 2
(Define the variable name
page 63).
If you are defining a real-time report, you cannot and do not need to define an "Refresh
Rate in Seconds" input field. CMS automatically puts this field in the Report Input window.
Note:
Select Variable name only if the users who will run the report have read
permission for more than one ACD. (You can create such a report without
knowing if the user has read permission for more than one ACD. If you do
and the user does not have read permission, the user will not be able to
view the report.)
Add saves newly defined input fields. If you have previously saved an input
field definition and you are changing it, you must use Modify instead.
If you are defining an historical report, you cannot and do not need to define
fields for "Report Destination." CMS puts this field in the Report Input
window automatically.
Defining fields for the Report Input window
+
to clear the Define Input window, and repeat
CTRL
z
on page 57) through task 9
(Save a variable input field
Issue 3.0 May 2002
on
63
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