Patton electronics SmartNode Series Software Configuration Manual page 518

42 • VoIP debugging
• Running configuration and software and hardware version information—With the Command Line Inter-
face commands 'show running-config' and 'show version' you can display the currently active configuration
of the system (in a Telnet and/or console session). Adding to the submitted trouble report will help us ana-
lyze the configuration and preclude possible configuration problems.
In the unlikely case of a suspected hardware problem also submit the serial number of your unit(s) and/or
interface cards.
• Event logs—Add the system event logs, which you can display with the Command Line Interface com-
mands 'show log' and 'show log supervisor'. To ensure that the logs are useful, it is necessary to set upon
start up the clock to actual date and time (by hand or by enabling SNTP client)
• Your location—For further enquiries please add your email address and phone number.
If possible, add the following information in addition to the above:
• Logs of protocol monitors—Protocol traces contain a wealth of additional information which may be very
helpful in finding or at least pinpointing the problem. Various protocol monitors with different levels of
detail are an integral part of the firmware and can be started (in a Telnet and/or console session) individually
('debug' command).
Note
In order to correlate the output of different protocol monitors (e.g. ISDN
signaling and gateway SIP signaling), run the monitors concurrently. You
can do this either in the same Telnet session, or using different Telnet ses-
sions.
• Network traffic traces—In certain cases it may be helpful to have a trace of the traffic on the IP network in
order to inspect packet contents. Please use one of the following tools (supporting trace file formats which
our tools can read):
Network Associates Sniffer (www.sniffer.com)
TTC Firebird (www.ttc.com)
Ethereal (freeware; www.ethereal.com)
When possible, submit the package of trouble report files by email to the following address:
support@patton.com (use fax only in exceptional cases).
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SmartWare Software Configuration Guide
Debugging voice data