Patton electronics ForeSight 6300 NMS Administrator's Reference Manual

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ForeSight 6300
Network Management System
Administrator's Reference Guide
Sales Office:
+1 (301) 975-1000
Technical Support:
+1 (301) 975-1007
E-mail:
support@patton.com
WWW:
www.patton.com
Part Number: 07MFS6300-ARG, Rev. B
Revised: February 29, 2012

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Summary of Contents for Patton electronics ForeSight 6300 NMS

  • Page 1 ForeSight 6300 Network Management System Administrator’s Reference Guide Sales Office: +1 (301) 975-1000 Technical Support: +1 (301) 975-1007 E-mail: support@patton.com WWW: www.patton.com Part Number: 07MFS6300-ARG, Rev. B Revised: February 29, 2012...
  • Page 2 Patton Electronics Company, Inc. 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA tel: +1 (301) 975-1000 fax: +1 (301) 869-9293 support: +1 (301) 975-1007 web: www.patton.com e-mail: support@patton.com Trademarks The term ForeSight is a registered trademark of Patton Electronics Company in the United States and other countries. Copyright Copyright ©...
  • Page 3 Summary Table of Contents Managing System Operations........................14 Managing User Access ........................... 30 Discovering Your Network..........................45 Configuring Maps ............................67 Managing Logs and Reports.......................... 88 Managing Alarms and Network Events ......................94 Monitoring Performance Data ........................105 Monitoring SNMP Devices .........................
  • Page 4: Table Of Contents

    Table of Contents Audience................................13 Structure................................13 Managing System Operations........................14 Overview ................................15 FS6300 NMS Features ............................15 Common User Tasks.............................15 Bringing up the NMS Server from Linux ......................16 Bringing up the NMS Client from Windows XP....................16 Logging into the Client ............................16 Configuring Your Password ..........................17...
  • Page 5 FS6300 NMS Administrator’s Reference Guide Table of Contents Disabling Users ...............................35 Reinstating Users ............................36 Changing User Passwords ..........................36 Deleting Users ..............................36 Assign/Delete Users To/From Groups ......................37 Managing Groups..............................38 Adding Groups ...............................38 Assign/Delete Users To/From Groups ......................39 Deleting Groups .............................39 Managing Scopes for Groups..........................40 Adding Scopes ..............................40...
  • Page 6 FS6300 NMS Administrator’s Reference Guide Table of Contents Forcing Discovery for Selected Cards ......................65 Upgrading Firmware .............................65 Configuring Maps ............................67 Introduction ................................68 Map Types in the FS6300 ..........................68 Displaying Map Details in the FS6300 Network Maps View ................68 Auto-Screening DS0 Maps ............................69 Managing Miscellaneous Maps..........................72...
  • Page 7 FS6300 NMS Administrator’s Reference Guide Table of Contents Alarm Indicator Icons .............................98 Viewing Alarms ..............................98 Viewing a Summary of Alarms ........................98 Managing Alarm Custom Views ........................99 Adding an Alarm Custom View ........................99 Modifying an Alarm Custom View ......................100 Deleting an Alarm Custom View ......................100 Viewing Network Events .............................101...
  • Page 8 FS6300 NMS Administrator’s Reference Guide Table of Contents Troubleshooting SNMP Error Messages......................123 Monitoring Managed Objects ........................128 Introduction ................................129 Working with Managed Objects..........................129 Geographical Areas ............................130 Network Nodes .............................130 Chassis ................................130 Network Addresses ............................131 Cards ................................131 Interfaces ..............................132 DSL Ports ..............................132 IDSL Ports ..............................132...
  • Page 9 List of Figures Logging in to the application client ............16 FS6300 Schedule Tasks window .
  • Page 10 FS6300 NMS Administrator’s Reference Guide Schedule Re-Discovery for Regular Intervals ........... 60 Schedule Re-Discovery for Specific Dates .
  • Page 11 FS6300 NMS Administrator’s Reference Guide SNMP Table Settings ..............120 100 SNMP Table Graph .
  • Page 12 List of Tables Troubleshooting messages ..............18 FS6300 NMS Backup Policy Properties .
  • Page 13: Managing System

    About this guide This FS6300 NMS Administrator’s Reference Guide provides detailed information for performing advanced operations in the FS6300 system. Instructions in this guide assume that configuration processes have already taken place. For information on installing and configuring devices in the FS6300 NMS, refer to the FS6300 NMS User Manual.
  • Page 14: Managing System Operations

    Chapter 1 Managing System Operations Chapter contents Overview ................................15 FS6300 NMS Features ............................15 Common User Tasks.............................15 Bringing up the NMS Server from Linux ......................16 Bringing up the NMS Client from Windows XP....................16 Logging into the Client ............................16 Configuring Your Password ..........................17 Configuring your password before connecting to the client ...............17...
  • Page 15: Overview

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Overview This chapter introduces you to the features and benefits of the FS6300 NMS. It also includes basic information about logging in and out of the system, and working with the main toolbars and menus. FS6300 NMS Features •...
  • Page 16: Bringing Up The Nms Server From Linux

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Bringing up the NMS Server from Linux To start the server, from the /opt/FS6300/Server/<release #> directory, double-click on the WebNM- SLauncher.sh file to open the launcher. To start and stop the server, in the splash screen window, right-click on the Start 6300 NMS Server icon and select Run.
  • Page 17: Configuring Your Password

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Configuring Your Password Configuring your password before connecting to the client When you log on to the Application Client for the first time, a Password Confirmation dialog box is dis- played(only if this has been enabled by the administrator - see “Enabling users to change password at first login”...
  • Page 18: Troubleshooting

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Troubleshooting Table 1 lists the messages that are displayed in certain situations during the login process. Table 1. Troubleshooting messages Message Why am I getting this? What do I do? You are logged in for the first time;...
  • Page 19 FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Table 1. Troubleshooting messages Message Why am I getting this? What do I do? Connection lost to the FS6300 NMS This message is displayed if the con- Click Yes to shut down the client or •...
  • Page 20: Configuring Administrator Startup And Idle Options

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Configuring Administrator Startup and Idle Options This section describes how a system administrator can enable particular startup and idle options for the client. Enabling users to change password at first login By default, this option is disabled.
  • Page 21: Using The Nms Menus

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Using the NMS Menus The following menu items are always available at the top of the main window of the NMS: • SetUp(F): Add Device | 6300 Container Definition | Back | Forward | Exit •...
  • Page 22: Backing Up The Database

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Backing Up the Database The FS6300 NMS provides a tool for backing up the database. You may also create a policy to backup the database automatically based on a schedule. Creating a backup file of the database 1.
  • Page 23: Policy Details

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Figure 4. Policy Details Table 2 describes the fields for adding a new 6300NMSBackup policy. Table 2. FS6300 NMS Backup Policy Properties Property Description groupname Specify the name of the group to which the policy belongs. If default is specified, the policy does not belong to any group.
  • Page 24: Restoring The Database

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Restoring the Database The backed up data/configuration information can be restored into the database/configuration files using the RestoreDB.bat/sh file available in .../backup directory. Execute the RestoreDB.bat file with the filename of the backed up contents.
  • Page 25: Fs6300 Export Card Configuration Window

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations 2. Click Execute Now. The Export Card Configuration window displays a list of cards. Figure 6. FS6300 Export Card Configuration window 3. Select the boxes of the desired cards. Enter a name for the configuartion in the TagName field. Then, click Export Configuration.
  • Page 26: Importing The Configuration For Specific Cards

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Importing the configuration for specific cards To import a saved card configuration: 1. Click Tools > View Exported Card Configuration in the main window. The Import Card Configuration window displays. Figure 8.
  • Page 27: Rebooting The Device

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Figure 10. Record Current Configuration 3. Select Record Current Configuration from the menu tree in the Reset Options window. 4. Click the Record Current Configuration button. Rebooting the device To reboot a chassis or card: 1.
  • Page 28: Setting The Factory Default Configuration

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Setting the factory default configuration To set the factory default configuration for a device: 1. In the main menu tree under Network Maps, navigate to the Chassis or Card/Slot. 2. Right-click on the card’s icon in the main window and select Operator Action. The Reset Options win- dow appears.
  • Page 29: Executing The Script To Backup The Database And Logs Directory

    FS6300 NMS Administrator’s Reference Guide 1 • Managing System Operations Executing the script to backup the database and logs directory The NMS package includes a shell script for backing up the database contents and logs directory to the server. This script will zip the logs directory and the database contents on the server. Also, this script is useful for uploading the required data from a customer network for further analysis.
  • Page 30: Managing User Access

    Chapter 2 Managing User Access Chapter contents Overview ................................31 Managing Users..............................31 Adding Users ..............................31 Modifying User Permissions ...........................34 Disabling Users ...............................35 Reinstating Users ............................36 Changing User Passwords ..........................36 Deleting Users ..............................36 Assign/Delete Users To/From Groups ......................37 Managing Groups..............................38 Adding Groups ...............................38 Assign/Delete Users To/From Groups ......................39...
  • Page 31: Overview

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Overview The Security Administration window is an important tool for managing users and groups, and for managing their permissions and actions in the FS6300 NMS. To reach the Security Administration window, click on Tools >...
  • Page 32: Add New User

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Figure 15. Add New User 2. Type the desired user name and password in the text fields and click Next. 3. If desired, you can set the account and/or password to expire after a certain amount of time. By default, the user account and password are set to never expire.
  • Page 33: Adding A New User To A Group

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access 4. If you are associating the user to have permissions based on an existing group, select the Group-based per- missions checkbox. Then, select the checkbox of the group that you want to add the new user to. Click on the arrow on the right side of the Group Names table to view permissions for a group.
  • Page 34: Modifying User Permissions

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Modifying User Permissions To add, delete, or modify permissions for an individual user: 1. In the Security Administration window, click on the user in the User section of the menu tree. Figure 18.
  • Page 35: Disabling Users

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Disabling Users To temporarily disable a user from logging in and accessing the NMS: 1. In the Security Administration window, click on the user in the User section of the menu tree. Figure 19.
  • Page 36: Reinstating Users

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Reinstating Users To reinstate a disabled user account: 1. Log into the NMS as the administrator (The default login and password is superuser). 2. In the Security Administration window, select the disabled user account. Click on the User Profile tab. 3.
  • Page 37: Assign/Delete Users To/From Groups

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Assign/Delete Users To/From Groups To assign or delete a user to/from a group: 1. In the Security Administration window, select the user in the menu tree. 2. Click on the Member Of tab, and click the Assign Groups button. Figure 21.
  • Page 38: Managing Groups

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Managing Groups In the FS6300 NMS, you can create groups with specific permissions for each group, and then assign users to these groups with specified operational tasks and permissions. Adding Groups To add a group: 1.
  • Page 39: Assign/Delete Users To/From Groups

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Assign/Delete Users To/From Groups To assign or delete a user to/from a group: 1. In the Security Administration window, select the group in the menu tree. 2. Click on the Operators tab, and click the Assign Users button. Figure 23.
  • Page 40: Managing Scopes For Groups

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Managing Scopes for Groups Scopes are associated with the actual operations of a group and with specific properties to which the users have access. Scopes are used to set limits to a permission by applying one or more properties to a group permission. Adding Scopes To add a scope: 1.
  • Page 41: Deleting Scopes

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access 3. Select the property that you would like to add for the group. You can select from Geographical Area, Net- work Node, Chassis, Card, and Port. 4. Click the Add button. The Property value will appear in the table in the Scope Settings window. 5.
  • Page 42: Managing Operations

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Managing Operations The Operations Tree contains a list of operations (also referred to as permissions) that is provided by default in FS6300 NMS. The operations are logically arranged in a tree structure with parent and child operations. You can add new operations when they are needed and delete obsolete operations.
  • Page 43: Deleting Operations

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Deleting Operations To delete operations in the operations tree: 1. In the Security Administration window, press Ctrl+Shift+O to open the Operations list. 2. In the Operations window, select the operation in the tree that you want to delete. 3.
  • Page 44: Searching Audits

    FS6300 NMS Administrator’s Reference Guide 2 • Managing User Access Searching Audits To search for audits matching certain criteria: 1. In the Security Administration window, do any of the following: – From the View menu, click Audit Trails. – Press Ctrl+Shift+A. –...
  • Page 45: Discovering Your Network

    Chapter 3 Discovering Your Network Chapter contents Overview ................................46 Defining Containers ..............................46 Pre-Defining Containers Before Initial Discovery ...................46 Adding Pre-Defined Containers ........................47 Modifying Pre-Defined Containers ......................48 Viewing and Deleting Containers ......................49 Defining Containers During Multiple Card Configuration ................50 Configuring Initial Discovery Parameters ......................52 Starting the Discovery Process ..........................53...
  • Page 46: Overview

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Overview The Discovery process is the most important step in working with the NMS. This chapter describes how to add containers before discovering your network, how to schedule rediscovery processes, and how to add a device manually to the system.
  • Page 47: Adding Pre-Defined Containers

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Adding Pre-Defined Containers To add containers in the NMS: 1. In the Container window, click on Add in the menu tree. Figure 32. Add Container 2. From the drop-down menu, select which type of container you want to add. You should add the Geo- graphical Areas first, then add the Nodes in that area, then add the Chassis Labels in the Nodes.
  • Page 48: Modifying Pre-Defined Containers

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Modifying Pre-Defined Containers To modify pre-defined containers: 1. In the Container window, click on Modify in the menu tree. Figure 33. Modify Container 2. From the drop-down menu, select which type of container you want to modify. Some items, such as ID, are permanent and cannot be modified.
  • Page 49: Viewing And Deleting Containers

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Viewing and Deleting Containers To view or delete containers: 1. In the Container window, click on View in the menu tree. Figure 34. View Containers 2. From the drop-down menu, select which container type you want to view. 3.
  • Page 50: Defining Containers During Multiple Card Configuration

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Defining Containers During Multiple Card Configuration You may wish to define containers after all of the chassis in your network have been discovered. In this case, you may add IDs, details, and labels during the multiple card configuration process. To reach the Multiple Card Configuration.
  • Page 51: Container Ids In The Nms

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network – Geographical Area Name (Descriptive name of the geographical area) – Node ID (This is permanent and cannot be modified). – Node Name (Descriptive name of the node) – Chassis ID (This is permanent and cannot be modified). –...
  • Page 52: Configuring Initial Discovery Parameters

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Configuring Initial Discovery Parameters The Initial Discovery process is the first discovery process that is started as soon as the FS6300 NMS server loads. To set initial discovery parameters: 1. Click on Tools > Discovery Administration at the top of the screen. Then, click on Discover Patton Devices in the menu tree of the Discovery window.
  • Page 53: Starting The Discovery Process

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Starting the Discovery Process Before starting the Discovery process, at least one node must be deployed, powered up, and connected to the network. Enabling AutoDiscovery To start Discovery: 1. From the Tools menu at the top of the screen, select Discovery Administration. The Discovery Window displays.
  • Page 54: Configuring Discovery Of Specific Networks

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Configuring Discovery of Specific Networks 4. Click on the Network Discovery tab at the top of the Discovery Administration window. Figure 40. Network Discovery tab 5. Enter the IP Address of the network or set of devices you want the FS6300 NMS to discover. Click Add. Repeat this step to add more networks for the NMS to discover.
  • Page 55: Setting Discovery Interval

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network When the Discovery process is complete, the spinning wheel icon is replaced with a blue box containing a white checkmark. Once Discovery is complete, a new subnet can be entered into the Network Discovery win- dow (Tools >...
  • Page 56: Configuring Discovery Of Snmp Devices

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Configuring Discovery of SNMP Devices SNMPdevices may not be discovered through the default discovery process. To enable discovery of SNMP devices: 1. Click on Tools > Discovery Administration at the top of the screen. Then, click on Discover Patton Devices in the menu tree of the Discovery window.
  • Page 57: Adding A Device Manually

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Adding a Device Manually To add a single device to the NMS database: 1. Click on SetUp(F) > Add Device at the top of the screen. Figure 43. SetUp > Add Device 2.
  • Page 58: Stopping/Restarting A Discovery Process

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Stopping/Restarting a Discovery Process You may want to stop a discovery cycle that is already in process to add or modify a network or set of devices. Note You cannot use the stop/restart discovery feature if the discovery pro- cess has already completed.
  • Page 59: Re-Discovering Already Discovered Devices

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Re-Discovering Already Discovered Devices By default, the rediscovery process discovers only devices that were not discovered previously. It does not redis- cover the already discovered devices. To rediscover already discovered devices: 1.
  • Page 60: Scheduling Rediscovery

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Scheduling Rediscovery You can configure and schedule how often the network goes through the re-discovery process. The rediscovery process can also be configured to run at a specific hour on a specified date of the month or specified day of the week.
  • Page 61: Specific Dates

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Note If the Rediscovery Interval is set using Regular Interval option, then the values set for Specific Dates and Days of Week options will not take effect. Specific Dates To set rediscovery on specific dates: 1.
  • Page 62: Days Of The Week

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Days of the Week To set re-discovery on specific days: 1. Click on Tools > Discovery Administration at the top of the screen. Then, click on Discover Patton Devices in the menu tree of the Discovery window. 2.
  • Page 63: Configuring Multiple Cards

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Configuring Multiple Cards If you have separate subnets that are supposed to be in the same Geographical Area but in a specifically named Node and Chassis, you will want to update the subnet information so that is displayed as it actually is located in the network.
  • Page 64: Saving The Configuration

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network 3. Select the subnet you would like to update from the Network IP drop-down menu. The list on the right side of the screen shows the IP addresses of all the devices discovered on that specific subnet. 4.
  • Page 65: Forcing Discovery For Selected Cards

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network Forcing Discovery for Selected Cards Though the cards have the updated information saved, the NMS will not display the changes until the cards have been re-discovered. To re-discover specific cards and not the entire subnet, see “Re-Discovering Cards Manually”...
  • Page 66: Firmware Upgrade Window

    FS6300 NMS Administrator’s Reference Guide 3 • Discovering Your Network 2. The FS6300 Firmware Upgrade window displays. Figure 55. Firmware Upgrade window 3. Select the desired Model, Chassis, and Image Version from the drop-down menus. Available cards will dis- play in the firmware table. 4.
  • Page 67: Configuring Maps

    Chapter 4 Configuring Maps Chapter contents Introduction ................................68 Map Types in the FS6300 ..........................68 Displaying Map Details in the FS6300 Network Maps View ................68 Auto-Screening DS0 Maps ............................69 Managing Miscellaneous Maps..........................72 Out-of-Range Maps ............................72 Overlapped Maps ............................72 Managing Maps..............................73 Creating Same Card Maps ..........................73 Creating Inter Card Maps ..........................74...
  • Page 68: Introduction

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Introduction To route traffic from one device to another device in the NMS, you must define DS0 maps (also called an internal connection or cross-connection). An internal cross-connection carries traffic between the two external devices via a card in the system.
  • Page 69: Auto-Screening Ds0 Maps

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Auto-Screening DS0 Maps The FS6300’s AutoScreening feature can automatically detect maps that are discovered from an existing net- work setup that has cards running any firmware version. The Auto-Screening function also internally segre- gates maps into same-card and valid inter-card DS0 maps.
  • Page 70 FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps – If auto-discovery is in-progress, the screening procedure is stalled until discovery of at least one subnet is completed. You cannot select a screening option at this time. – When one subnet is discovered, you may proceed with screening of that subnet or wait until discovery is completed for other subnets.
  • Page 71 FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps 5. Click Submit. The identified maps are assigned an FS6300 System ID, which is set in the database and also configured on the cards. The various stages of processing are displayed in the user interface in a mes- sage board and also as progress bars.
  • Page 72: Managing Miscellaneous Maps

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Managing Miscellaneous Maps In the FS6300 AutoScreening menu, the Miscellaneous Maps section displays Out-of-range, Overlapped maps and Unscreened maps, if any, in a selected chassis. Out-of-Range Maps Out-of-range maps should be deleted first; in order to free the system of incorrectly defined maps. Overlapped Maps •...
  • Page 73: Managing Maps

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps To identify overlapping maps: 1. Select Overlap Maps from the Miscellaneous Maps window. 2. The table will display all of the overlapped maps. Select a row of an overlapped map, and click Delete Overlap.
  • Page 74: Creating Inter Card Maps

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps 5. Select which ports to use on the device from the Dev Num A and Dev Num B drop-down menus. Select the orange square icon to view available ports. A pop-up window will display. 6.
  • Page 75: Creating End-To-End Maps

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps 5. Select which port to use on the device from the Port Num drop-down menu. Select the orange square icon to view available ports. A pop-up window will display. 6. Enter the range of time slots to use on the card in the Time Slots text field. 7.
  • Page 76: Removing Maps

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps 5. All Port Types discovered on the selected Source and Destination cards are listed in the Port Type drop- down menu. Select the Source Port Type and Destination Port Type. 6. Select Ports on the source and destination cards. Use the orange square icon to view available ports.
  • Page 77: Managing Inter-Chassis Links

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps 3. Select the desired map type from the Show drop-down menu. Then, select the Source and Destination elements to view maps. 4. Select the rows of the desired maps to delete, or hold down Shift and click the top and bottom rows to select all of the maps shown in the table.
  • Page 78: Synchronizing Maps And Trunks

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps 6. Select the Source Card and Destination Card. 7. Identify Trunk Ports on the source and destination cards. Select the orange square icon to view available ports. A pop-up window will display. Available ports will be shaded in gray.
  • Page 79: Removing Inter-Chassis Links

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps To view number of free slots between devices: 1. Click on Map Provisioning > Create Inter-Chassis Links from the top of the screen. The FS6300 Inter- Chassis Links window displays. 2. Click on Manage Reserve Pools in the menu tree of the Inter-Chassis Links window. 3.
  • Page 80: Managing H.110 Slots

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Managing H.110 Slots Reserving H.110 Slots for Non-Managed Cards Note FS6300 does not support management of 6081, 3125, or 3101card(s). Con- sequently H.110 Time Slots utilized for mapping between two unsupported cards is not reported in the application interface.
  • Page 81: Reserve H.110 Slots For Non-Managed Cards

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Figure 67. Reserve H.110 Slots for Non-Managed Cards To reserve H.110 slots for unsupported cards: 1. Click on For Non-Managed Cards (under Reserve H.110) from the menu on the left. Select the Geo- graphic Area Node and Chassis holding the unsupported card(s) from the corresponding drop-down menus.
  • Page 82: Viewing H.110 Time Slot Utilization

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Viewing H.110 Time Slot Utilization You can view the utilization of H.110 time slots from the H.110 SlotView or the H.110 Port Utilization links in the Map Provisioning window (Map Provisioning > Create and Manage DS0 Maps). The H.110 SlotView window shows information about time slots that are one-sided (Tx or Rx) or used.
  • Page 83: Viewing H.110 Time Slots Through H.110 Port Utilization

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Viewing H.110 Time Slots through H.110 Port Utilization To view H.110 time slots through H.110 Port Utilization: 1. Click on H.110 Port Utilization in the menu tree of the Map Provisioning window. Figure 69.
  • Page 84: Viewing Tdm Port Time Slots

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Viewing TDM Port Time Slots You can view time slots that are used on G.SHDSL, iDSL, T1or E1 ports on a card through the Map Provi- sioning window. To view time slots on TDM ports: 1.
  • Page 85: Viewing Ds0 Availability On Ports

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Viewing DS0 Availability on Ports You can view time slots that are used on all ports on a card through the Time Slot Utilization window. To view time slots on all ports on a card: 1.
  • Page 86: Viewing Chassis Diagnostics

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps 7. Click on View Map Details to determine how the time slots are being used on a specific port. The Time Slot Details window will show information about used and overlapped timeslots. Figure 72.
  • Page 87: Port Utilization

    FS6300 NMS Administrator’s Reference Guide 4 • Configuring Maps Figure 73. Chassis Diagnostics > Port Utilization tab 2. Select the desired Chassis from the drop-down menu and click the button to view configuration details. 3. Select a tab to view specific chassis information. The window highlights conflicts in each tab. –...
  • Page 88: Managing Logs And Reports

    Chapter 5 Managing Logs and Reports Chapter contents Overview ................................89 Managing Logs ..............................89 Saving Log Files ..............................89 Clearing the Log .............................89 Managing Reports ..............................89 Alarm Tracking Report ...........................90 Chassis Checklist ............................90 Discovery Checklist ............................91 Device Checklist .............................92 NMS Network Summary ..........................93...
  • Page 89: Overview

    FS6300 NMS Administrator’s Reference Guide 5 • Managing Logs and Reports Overview Logs and reports are tools that help you monitor and manage events in the FS6300 NMS. This chapter explains how to view and save different logs and reports. Managing Logs When you first start the application client for the NMS, a log window will open and monitor server messages during your FS6300 session.
  • Page 90: Alarm Tracking Report

    FS6300 NMS Administrator’s Reference Guide 5 • Managing Logs and Reports Alarm Tracking Report The Alarm Tracking Report displays a list of all the alarms in the networks monitored by the NMS. Figure 76. Alarm Tracking Report To sort the columns, click on the column title. Click on the Export to Excel button to save the table to a Microsoft Excel spreadsheet.
  • Page 91: Discovery Checklist

    FS6300 NMS Administrator’s Reference Guide 5 • Managing Logs and Reports Discovery Checklist The Discovery Checklist displays a list of geographical areas, network nodes, and chassis IDS, and the status of the discovery schedules for each item. Figure 78. Discovery Checklist To sort the columns, click on the column title.
  • Page 92: Device Checklist

    FS6300 NMS Administrator’s Reference Guide 5 • Managing Logs and Reports Device Checklist The Device Checklist displays a list of network addresses for a certain model of card or all models in the net- work. Select the model to view from the drop-down menu. Figure 79.
  • Page 93: Nms Network Summary

    FS6300 NMS Administrator’s Reference Guide 5 • Managing Logs and Reports NMS Network Summary The NMS Network Summary window displays a map of managed objects icon. Click on an icon to view a summary of details for that managed object type. In the Data Column window on the left, you can select which details you want displayed in the report, then click the Preview button to display the report.
  • Page 94: Managing Alarms And Network Events

    Chapter 6 Managing Alarms and Network Events Chapter contents Introduction ................................95 Configuring Alarm Indications..........................95 Configuring Alarms through the Network Node .....................95 Configuring Alarms through a Card in the Chassis ..................96 Alarm Indicator Icons .............................98 Viewing Alarms ..............................98 Viewing a Summary of Alarms ........................98 Managing Alarm Custom Views ........................99...
  • Page 95: Introduction

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events Introduction The Fault Management section of the NMS application allows you to manage alarms and network events. Alarms indicate errors occuring on a network or device. Network events relate to occurrences in the network , such as discovery, status updates, or a device failure.
  • Page 96: Configuring Alarms Through A Card In The Chassis

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events 4. Enter the IP address of the NMS server in the Alarm Trap Manager 1 field. 5. Click the Modify button. 6. If the configuration was successful, a “Configuration Result” window displays. Click OK. Configuring Alarms through a Card in the Chassis To configure the IP address for the Alarm Trap field for each card: 1.
  • Page 97: Modify Alarm Details

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events 3. Click on Modify Parameters to configure the alarms. Figure 83. Modify Alarm Details Modify Parameters: Configure the FS6300 Alarm Parameters through the Modify Parameters window. – Alarm Syslog Priority –...
  • Page 98: Alarm Indicator Icons

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events Alarm Indicator Icons The following are symbols that appear on a card or node icon when the NMS receives an alarm: • Critical: Red circle with a yellow “X” •...
  • Page 99: Managing Alarm Custom Views

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events Managing Alarm Custom Views The NMS provides the ability to create custom views for specific alarms. Use custom views to display all alarms in a certain state or to view all alarms from one card or network. Adding an Alarm Custom View 1.
  • Page 100: Modifying An Alarm Custom View

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events 3. Enter the desired criteria for the custom view, then click Apply Filter. The new table displays and the NMS will automatically include the custom view as a submenu item under Alarms in the main menu tree. Figure 87.
  • Page 101: Viewing Network Events

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events Viewing Network Events Viewing the current list of events To view a current list of network events: 1. Click on Fault Management in the menu tree on the left side of the screen. 2.
  • Page 102: Viewing Alarms Related To An Event

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events Table 3 shows information about network event details. Table 3. Network Event Details Property Description Index Specifies a unique ID created for each of the events that are generated. Severity Specifies the severity of the event, such as Critical, Major, Minor, Clear, Warning, Info.
  • Page 103: Saving Events To File

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events Saving Events to File To save the current list of events that are displayed on the screen to a file: 1. Click on Network Events (under Fault Management) in the menu tree. 2.
  • Page 104: Enabling Printing

    FS6300 NMS Administrator’s Reference Guide 6 • Managing Alarms and Network Events Enabling Printing By default, the option to print events and alarms in the NMS Application Client is disabled. To enable print- ing, you must configure the NmsProcessesBE.conf file. The printer must be connected in the same network as the NMS server.
  • Page 105: Monitoring Performance Data

    Chapter 7 Monitoring Performance Data Chapter contents Introduction ................................106 Viewing Configured Collection Data ........................106 Viewing Current Performance Data ........................107 Viewing Collected Performance Data ........................109...
  • Page 106: Introduction

    FS6300 NMS Administrator’s Reference Guide 7 • Monitoring Performance Data Introduction The FS6300 NMS monitors performance of your network by collecting data from devices and providing reports. The performance is measured based on various factors, such as number of bytes of data received/sent (over a period) by a particular interface of a device, the interface's current bandwidth in bits per second, etc.
  • Page 107: Viewing Current Performance Data

    FS6300 NMS Administrator’s Reference Guide 7 • Monitoring Performance Data Table 4 describes the Configured Collection properties: Table 4. Configured Collection Properties Property Description Statistic Name A description to identify the Statistic. Poll Id A unique number generated automatically and associated with each Statistic. DNS Name Host name (device name) that the Statistic is associated with.
  • Page 108: Plot Current Statistic

    FS6300 NMS Administrator’s Reference Guide 7 • Monitoring Performance Data Figure 90. Plot Current Statistic 6. Click on an icon on the left side of the Current Graph Viewer window to change the type of chart. There are five types of graphs that you can view: –...
  • Page 109: Viewing Collected Performance Data

    FS6300 NMS Administrator’s Reference Guide 7 • Monitoring Performance Data Viewing Collected Performance Data Collected performance data is data that was collected and stored in the database. To view the collected data of a statistic: 1. Click on Configured Collection (under Performance) in the menu tree on the left side of the screen. 2.
  • Page 110 FS6300 NMS Administrator’s Reference Guide 7 • Monitoring Performance Data 7. By default, the Collected Graph Viewer shows information from the last 24 hours. Choose Today, Last One Week, or Custom based on the range of data you want to display. For Custom, set the From and To range in “Month: Date: Year: Hour: Seconds: AM/PM”...
  • Page 111: Monitoring Snmp Devices

    Chapter 8 Monitoring SNMP Devices Chapter contents Overview ................................112 Navigation ..............................112 Icons ...............................112 Menus ..............................113 Configuring the MIB Manager..........................114 Setting Common Parameters ........................114 Setting General MIB Parameters ........................114 Loading MIB Modules ............................116 Configuring MIB Loading Options ......................116 Setting Parser Levels ..........................117 Unloading MIBs ............................117...
  • Page 112: Overview

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Overview FS6300 NMS includes a MIB application for managing SNMP devices. The MIB Manager enables loading and searching MIBs, performing SNMP operations, and viewing data from SNMP-managed devices. Note For information on how to discover/add SNMP devices in the NMS, “Configuring Discovery of SNMP Devices”...
  • Page 113: Menus

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Menus You can also access icon functions and additional tools from the menus at the top of the screen: Table 5. MIB Manager Menus Menu Option Description File Load Select a MIB file to add to the MIB Manager Unload Remove a MIB file from the MIB Manager Load All...
  • Page 114: Configuring The Mib Manager

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Configuring the MIB Manager Setting Common Parameters In order to perform SNMP operations correctly, it is important to set common parameters for the MIB man- ager first. Figure 93. CommonMIB parameters in the main window You can set the following parameters in the MIB manger’s main window: •...
  • Page 115 FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices The General tab of the MIBBrowser Settings window allows you to make changes to the SNMP version used in the MIB Manager. (The MIB Settings tab applies to loading MIB modules. See “Configuring MIB Loading Options”...
  • Page 116: Loading Mib Modules

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Loading MIB Modules To add a MIB module to the MIB Manager: 1. Click on File > Load MIB or click on the toolbar. The Load a MIB File window displays. Figure 95.
  • Page 117: Setting Parser Levels

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices • MIB Loading Options - Direct: Load and parse a MIB file before displaying it in the MIB tree - Compiled File: Load a MIB file as a compiled file (*.cmi or *.cds). The MIB Manager parses the com- piled file the first time you load it, and creates module files to optimnize loading time and performance.
  • Page 118: Peforming Snmp Operations

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Peforming SNMP Operations You can use the MIB Manager to retrieve and alter data from SNMP devices. GET, GETNEXT, and GET- BULK are operations for receiving data. SET is the operation for modifying MIB information. Traps are unso- licited messages you may receive from SNMP devices.
  • Page 119: Managing Tables

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Managing Tables The MIB Manager allows you to view and manage SNMP table data in the user-friendly SNMP Table tool. To access the SNMP Table tool, select a valid object from the MIB tree and click on the toolbar or click View >...
  • Page 120: Snmp Table Settings

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices SNMP Table Settings Click Settings in the SNMP Table window to change table options. Figure 99. SNMP Table Settings • Polling Interval: Specify the time interval between each retrieval of data. Default = 5 seconds •...
  • Page 121: Viewing And Graphing Table Data

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Viewing and Graphing Table Data You may view detailed information about specific table data in the SNMP Table window. To view more details about an individual column, right-click on the Column Header and select View Column Node Details. You may also select another column from the drop-down menu in the Mib Description window to view descrip- tion details.
  • Page 122: Debugging Output

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Debugging Output The Mib Manager provides a tool for debugging and decoding output from SNMP operations. The Debug window logs messages between the PDU manager and PDU agent. The Decoder window translates SNMP debug messages.
  • Page 123: Troubleshooting Snmp Error Messages

    FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Troubleshooting SNMP Error Messages Table 6 shows a list of error messages and why they might occur. Table 6. SNMP Error Messages Error Message Description No ObjectID Specified. Error occurs if the OID is not specified before making a request.
  • Page 124 FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Table 6. SNMP Error Messages Error Message Description RequestFailed: Get Response PDU received Error occurs if the leafNode or OID that you are set- from 192.168.1.001 ting the value for has no read/write access. Error Indication In Response: A not writable error occurred.
  • Page 125 FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Table 6. SNMP Error Messages Error Message Description Sent request to hostName:port no. Error occurs if security parameters are set after setting the version v3 for a v1/v2 agent and a request is Request Failed :SNMPv3 Error in Response.
  • Page 126 FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Table 6. SNMP Error Messages Error Message Description sent getbulk request to localhost:161 Error occurs if the GETBULK operation is performed for "org".(setting version v2/v3 for a v1 host) and/or Request Failed: Get Response PDU recieved if the OID/LeafNode selected is the last node of the from 127.0.0.1.
  • Page 127 FS6300 NMS Administrator’s Reference Guide 8 • Monitoring SNMP Devices Table 6. SNMP Error Messages Error Message Description Error in Getting DataBase Connection:Please Error occurs when the URL set is not a valid URL for check the jdbc Parameters: java.sql.SQLEx- connecting to database.(test->tst) ception: General error: Unknown database "<tst>"...
  • Page 128: Monitoring Managed Objects

    Chapter 9 Monitoring Managed Objects Chapter contents Introduction ................................129 Working with Managed Objects..........................129 Geographical Areas ............................130 Network Nodes .............................130 Chassis ................................130 Network Addresses ............................131 Cards ................................131 Interfaces ..............................132 DSL Ports ..............................132 IDSL Ports ..............................132 T1/E1 Ports ..............................132 E1 Links ...............................133 Working with Other Objects..........................133...
  • Page 129: Introduction

    FS6300 NMS Administrator’s Reference Guide 9 • Monitoring Managed Objects Introduction Managed objects save information about an element in the network database. The NMS also monitors status polling, data collection & threshold collection for managed objects. You can view a list of managed objects by clicking on Network Database in the menu tree on the left side of the screen, and then Managed Objects.
  • Page 130: Geographical Areas

    FS6300 NMS Administrator’s Reference Guide 9 • Monitoring Managed Objects Geographical Areas Navigate to Network Database > Managed Objects > Geographical Areas in the menu tree to view a list of all managed geographical areas in the network. Select a row and click the new menu in the toolbar at the top of the screen (or right-click on the row) to view the configuration menu for that geographical area.
  • Page 131: Network Addresses

    FS6300 NMS Administrator’s Reference Guide 9 • Monitoring Managed Objects Network Addresses Navigate to Network Database > Managed Objects > Network Addresses in the menu tree to view a list of all managed addresses in the network. Select a row and click the new menu in the toolbar at the top of the screen (or right-click on the row) to view the configuration menu for that address.
  • Page 132: Interfaces

    FS6300 NMS Administrator’s Reference Guide 9 • Monitoring Managed Objects Interfaces Navigate to Network Database > Managed Objects > Interfaces in the menu tree to view a list of all managed interfaces in the network. Select a row and click the new menu in the toolbar at the top of the screen (or right- click on the row) to view the configuration menu for that interface.
  • Page 133: Other Objects Table

    FS6300 NMS Administrator’s Reference Guide 9 • Monitoring Managed Objects E1 Links Navigate to Network Database > Managed Objects > E1 Links in the menu tree to view a list of all managed E1 links in the network. Select a row and click the new menu in the toolbar at the top of the screen (or right- click on the row) to view the configuration menu for that link.
  • Page 134: Managing Database Policies

    Chapter 10 Managing Database Policies Chapter contents Overview ................................135 Adding Policies..............................136 Table Cleanup Policy ............................137 6300 NMS Backup Policy ..........................138 Alert Delete Policy ............................139 Alert Action Policy ............................140 Action Types ............................141 Suppress Action..........................141 Send Trap Action ..........................142 Send E-mail Action ...........................
  • Page 135: Overview

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Overview Policies are specific tasks that are executed at a certain time based on a set of specified conditions. Policies are used for cleaning up tables, backing up the NMS, and configuring automatic alerts. To reach the Policies screen, click on Policies (under Administration Tools) in the main menu tree.
  • Page 136: Adding Policies

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Adding Policies There are four different types of policies and each policy have different requirements that need to be config- ured. However, the first steps of adding a policy are the same, regardless of the type of policy. To add a new policy: 1.
  • Page 137: Adding Table Cleanup Policy

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Table Cleanup Policy The Statistics Table Cleanup policy automatically cleans statistical information from the database. Table 7 describes the fields for adding a new StatsTableCleanup policy. Figure 106. Adding Table Cleanup Policy Table 7.
  • Page 138: 6300 Nms Backup Policy

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies 6300 NMS Backup Policy The 6300 NMS Backup policy automatically backups the system to reduce the load on the server. 1. Click on Administration Tools > Policies in the NMS menu tree. 2.
  • Page 139: Adding Alert Delete Policy

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies dates/days and hours, or specific selections. Click on the box of the day, date, or hour to make your selec- tion. Then, click OK. Figure 109. Policy Scheduler 6. Click OK in the Object Details window to save the policy. A confirmation message displays that the pol- icy was added successfully.
  • Page 140: Adding Alert Action Policy

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Alert Action Policy The Alert Action Policy checks alarms in the database. If an alarm is in the same state for a certain amount of a time without any change in severity, an action (set by the administrator) will be taken. Table 10 describes the fields for adding a new AlertAction policy.
  • Page 141: Action Types

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Action Types There are several types of actions that can be configured when the severity of alarm has been in the same state for a certain amount of time: • “Suppress Action”...
  • Page 142: Send Trap Action

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Send Trap Action. This action sends SNMP v1 or v2c traps for the alarms matching the specified criteria. To send traps: 1. In the Escalation Policy window, select Send Trap Action (under Action Type). Figure 113.
  • Page 143: Send E-Mail Action

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Send E-mail Action. This action sends an e-mail on receiving an alarm of a specific kind (specified in the filter match criteria). To set up an e-mail action: 1. In Escalation Policy window, select Send e-mail action (under Action Type). Figure 114.
  • Page 144: Custom Filter

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Custom Filter. You can create your own custom filter and define rules for processing alarms. To use custom fil- ters, write your own filter class in JAVA. The custom filters that you implement must be compiled and placed in the CLASSPATH of the FS6300 NMS Java Virtual Machine.
  • Page 145: Run Command Action

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Run Command Action. This action triggers a specific command when an alarm is received. To run a command: 1. In Escalation Policy window, select Run Command Action (under Action Type). Figure 116.
  • Page 146: Set Severity

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Set Severity. This action escalates or de-escalates the severity of an alarm. To set severity: 1. In Escalation Policy window, select Set Severity (under Action Type). Figure 117. Set Severity 2.
  • Page 147: Modifying Policies

    FS6300 NMS Administrator’s Reference Guide 10 • Managing Database Policies Modifying Policies To edit an existing policy: 1. Click on Policies in the menu tree (under Administration Tools). 2. Select the row of the policy in the Policies table. 3. Right-click on the selected policy, or press Ctrl+U. 4.
  • Page 148: Contacting Patton For Assistance

    Chapter 11 Contacting Patton for assistance Chapter contents Introduction ................................149 Contact information............................149 Warranty Service and Returned Merchandise Authorizations (RMAs)..............149 Warranty coverage ............................149 Out-of-warranty service ...........................149 Returns for credit ............................149 Return for credit policy ...........................150 RMA numbers ..............................150 Shipping instructions ..........................150...
  • Page 149: Introduction

    FS6300 NMS Administrator’s Reference Guide 11 • Contacting Patton for assistance Introduction This chapter contains the following information: • “Contact information”—describes how to contact PATTON technical support for assistance. • “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).
  • Page 150: Return For Credit Policy

    FS6300 NMS Administrator’s Reference Guide 11 • Contacting Patton for assistance Return for credit policy • Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment. • 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).
  • Page 151: A Recovering The Nms Server From Disk

    Appendix A Recovering the NMS Server from Disk Chapter contents Introduction ................................152 Upgrading the RAID Controller..........................152 Assigning Spare Drives ............................154 Rebuilding the NMS Server..........................155...
  • Page 152: Introduction

    FS6300 NMS Administrator’s Reference Guide A • Recovering the NMS Server from Disk Introduction This chapter describes how to upgrade the server firmware and how to restore the NMS server if the disk fails. To restore the NMS server, perform the following sections in order: •...
  • Page 153: Bios Setting Utility

    FS6300 NMS Administrator’s Reference Guide A • Recovering the NMS Server from Disk 2. Once the Flash process completes, remove the CD from the optical drive. Then, power off the NMS server and turn it back on. At the RAID initialize screen, press the CTRL and H keys at the same time to start the BIOS Setting Utility.
  • Page 154: Assigning Spare Drives

    FS6300 NMS Administrator’s Reference Guide A • Recovering the NMS Server from Disk 5. Select Settings > Parameter Setting from the top of the screen. Enable Auto Rebuild (if disabled). Figure 122. Enable Auto Rebuild Note If the intention is to only upgrade the RAID controller and not restore the NMS server, restart the system now and resume normal use.
  • Page 155: Rebuilding The Nms Server

    FS6300 NMS Administrator’s Reference Guide A • Recovering the NMS Server from Disk 2. Select Add/Remove Spare from the top of the screen. Assign each drive in the list as a spare for array use later in the process. Figure 124. Assign Both Drives as Spares 3.
  • Page 156: Rebuild Progress

    FS6300 NMS Administrator’s Reference Guide A • Recovering the NMS Server from Disk Figure 126. Rebuild Progress 3. After the rebuild process reaches 100%, leave the system running and pull out the “RMA recovery drive” from the NMS server. Label the drive as “reference for server 2”. 4.

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