Check System Logs; How To Submit Trouble Reports To Patton - Patton electronics SmartNode Series Software Configuration Manual

SmartWare Software Configuration Guide
Depending on the type of problem, continue using one or more of the following monitors:
unit #debug dsp events
unit #debug voip dejitter
unit #debug voip rtp
unit #debug voip cs
Example: Debugging Fax connections
Symptoms: Fax transmission starts but is interrupted and the Fax machines terminate with an error message,
Fax transmission does not start at all, the unit's firmware does not detect Fax.
Prerequisite: Fax transmission is configured for T.38 relay in the voip profile. The call is established from a sig-
naling point of view (see section
Attention: Special signaling procedures are used for the transition between voice and fax data transmission. It
may be that the initial call setup is correct, but that the signaling to T.38 over H.323 is faulty. The session-con-
trol and H.323 signaling monitors (see Debug Session Control Data, and Debug H.323 Data) might also be
helpful to identify these cases.
Use the following debug monitors to start with, if you assume that signaling is OK:
Step
1 unit #debug voip events
2 unit #debug voip t38 events
3 unit #debug voip t38 dejitter
4 unit #debug dsp error
unit #debug dsp t30
5
Depending on the type of problem, use also:
unit #debug dsp events
unit #debug dsp ifp

Check system logs

See section "Displaying the system logs"

How to submit trouble reports to Patton

Due the wealth of functionality and complexity of the products there remains a certain number of problems,
either pertaining to the Patton product or the interoperability with other vendor's products.
If you have a problem for which you need supplier help please prepare and send the following information:
• Problem description—Add a description of the problem, if possible together with applicable augmented
information with a diagram of the network setup (with Microsoft tools).
Debugging voice data
Command
"Debugging voice data"
Command
Command
on page 102.
Purpose
Enable the DSP events monitor .
Enable the dejitter buffer monitor.
Enable the RTP debug monitor
Enable the CS debug monitor
on page 513).
Enable the voip events monitor .
Enable the T.38 events monitor
Enable the T.38 dejitter monitor
Enable the DSP error monitor.
Enable the T.30 flow monitor
Purpose
Enable the DSP event monitor
Enable the IFP decoding monitor
42 • VoIP debugging
Purpose
515