Fixing Telephone Problems - Lucent Technologies MERLIN LEGEND Release 5.0 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 5.0
Maintenance and Troubleshooting 555-650-140
Telephone Problems

Fixing Telephone Problems

If you change the jack assignment of any telephone, be sure to record the
extension jack change on Form 2a, System Numbering: Extension Jacks. See
Appendix B, ''System Numbering
Fixing Telephone Problems
If a reported telephone problem matches any symptom described in Table
3-1, refer to the proper section of this chapter.
Table 3-1. Troubleshooting Telephone Problems
Symptom
Intermittent telephone problem.
Analog multiline telephone LEDs and/or
ringing tones do not work properly.
Time appears on display of an analog
multiline telephone, but incoming call
information does not appear.
Telephone does not receive tones from the
control unit.
Several single-line telephones cannot dial
directly, even though they are receiving calls.
Users cannot make outside calls on single-
line, touch-tone telephones.
Users are getting other people's calls.
General Telephone and Wiring Problems
If intermittent telephone trouble occurs, use the following steps as a guideline to
check for general telephone and wiring troubles.
Forms'', for details.
Section
General Telephone and Wiring Problems
Analog Multiline Telephone Problems
Analog Multiline Telephone Problems
Voice Transmission Problems
Single-Line Telephone Problems
Single-Line Telephone Problems
Call Forwarding Problems
Issue 1
June 1997
Page 3-2