Cti Link Problems - Lucent Technologies MERLIN LEGEND Release 5.0 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 5.0
Maintenance and Troubleshooting 555-650-140
Control Unit Problems

CTI Link Problems

Console Display/Instructions
If you need assistance in interpreting the information displayed on

the screen, contact your technical support.
Clock Slot xx :
mm/dd/yy
Admin as:
Active:
Synch source:
PPM: xxx
Exit
CTI Link Problems
There are four maintenance routines you can perform if you are experiencing
CTI Link problems. They are:
Viewing Status. This procedure identifies whether the MERLIN
LEGEND Communications System knows the link is physically
connected and operational.
Test. This procedure allows you to check whether the MERLIN LEGEND
Communications System and the PBX Driver are communicating across
the link, without involving the Telephony Services product. This is helpful
in isolating a problem to the Telephony Services product.
Restart. This procedure cleans up a link that is experiencing problems,
then reconnects the link and makes it operational again. Restart does not
shut down the link, but does impact traffic on that port.
Vary the Hiding Time. This procedure may be helpful if a link is
experiencing problems. This should be done only at the request of a Tier
3 engineer.
NOTE:
Review the procedures in
determine that the module into which you are plugged is not faulty.
hh:00-hh:mm
''Module Problems''
Additional Information
earlier in this chapter to
Issue 1
June 1997
Page 4-118
PC