Fixing Telephone Problems - Lucent Technologies MERLIN LEGEND Release 6.0 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.0
Maintenance and Troubleshooting 555-660-140
Telephone Problems

Fixing Telephone Problems

If you change the jack assignment of any telephone, be sure to record the
extension jack change on Form 2a, System Numbering: Extension Jacks. See
Appendix B, "System Numbering Forms," for details.
Fixing Telephone Problems
If a reported telephone problem matches any symptom described in
refer to the referenced section of this chapter.
Table 3–1. Troubleshooting Telephone Problems
Symptom
Intermittent telephone problem.
Analog multiline telephone LEDs and/or
ringing tones do not work properly.
Time appears on display of an analog
multiline telephone, but incoming call
information does not appear.
Telephone does not receive tones from
the control unit.
Several single-line telephones cannot dial
directly, even though they are receiving
calls.
Users cannot make outside calls on
single-
line, touch-tone telephones.
Users are getting other people's calls.
Section
''General Telephone and Wiring
Problems'' on page 3-3
''Analog Multiline Telephone Problems''
on page 3-4
''Analog Multiline Telephone Problems''
on page 3-4
''Voice Transmission Problems'' on page
3-4
''Single-Line Telephone Problems'' on
page 3-5
''Single-Line Telephone Problems'' on
page 3-5
''Call Forwarding Problems'' on page 3-5
Issue 1
February 1998
Page 3-2
Table 3–1,