Lucent Technologies MERLIN LEGEND Release 5.0 Maintenance And Troubleshooting Manual page 292

MERLIN LEGEND Communications System Release 5.0
Maintenance and Troubleshooting 555-650-140
Customer Support Information
Toll Fraud Prevention
Educate employees that hackers may try to trick them into providing
them with dial tone or dialing a number for them. All reports of trouble,
requests for moving extensions, or any other administrative details
associated with the MERLIN LEGEND Communications System should
be handled by one person (the system manager) or within a specified
department. Anyone claiming to be a telephone company representative
should be referred to this person or department.
No one outside of Lucent Technologies needs to use the MERLIN
LEGEND Communications System to test facilities (lines/trunks). If a
caller identifies him or herself as an Lucent Technologies employee, the
system manager should ask for a telephone number where the caller can
be reached. The system manager should be able to recognize the
number as an Lucent Technologies telephone number. Before
connecting the caller to the administrative port of the MERLIN LEGEND
Communications System, the system manager should feel comfortable
that a good reason to do so exists. In any event, it is not advisable to give
anyone access to network facilities or operators, or to dial a number at
the request of the caller.
Any time a call appears to be suspicious, call the Lucent Technologies
GBCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention
for System 25, PARTNER
Customers should also take advantage of Lucent Technologies
monitoring services and devices, such as the NetPROTECT
fraud detection services, CAS with HackerTracker
with Watchdog. Call 1 800 638-7233 to get more information on these
Lucent Technologies fraud detection services and products.
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and MERLIN systems).
Issue 1
June 1997
Page A-16
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