Canon imageRUNNER ADVANCE C5255 Series Service Manual page 255

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Technology > Embedded RDS > Error code and strings
No.
Code
Error strings
9
8xxx 0004 Operation is not
Method which E-RDS is not
supported
supporting attempted.
10 8xxx 0101 Server response
Communication with UGW has
error (NULL)
been successful, but an error
of some sort has prevented
UGW from responding.
When (Null) is displayed
at the end of the message,
this indicates that there has
been an error in the HTTPS
communication method.
11 8xxx 0201
Server schedule is
During the communication
8xxx 0202
invalid
test, there has been some
8xxx 0203
kind of error in the schedule
8xxx 0204
values passed from UGW.
8xxx 0206
12 8xxx 0207
Internal Schedule is
The schedule data in the
8xxx 0208
broken
inside of E-RDS is not right.
13 8xxx 0221 Server specified list
Alarm/Alert filtering error: The
is too big
number of elements of the list
specified by the server is over
restriction value.
14 8xxx 0222 Server specified list
Alarm filtering error: Unjust
is wrong
value is included in the
element of the list specified by
the server.
15 8xxx 0304 Device is busy, try
The semaphore consumption
later
error at the time of a
communication test.
16 8xxx 0709 Tracking ID is not
When upgrading firmware, the
match
TrackingID notified by Updater
differs from the thing of UGW
designates.
17 8xxx 2000 Unknown error
Some other kind of
communication error has
occurred.
18 8xxx 2001 URL Scheme
The header of the URL of the
error(not https)
registered UGW is not in https
format.
19 8xxx 2002 URL server
A URL different to that
specified is illegal
specified by the UGW has
been set.
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Technology > Embedded RDS > Error code and strings
Cause
Remedy
Contact help desk
Perform and complete a
communication test (COM-
TEST).
When the error occurs, report
the details to the support
section.
After the UGW side
has responded, try the
communication test again.
Perform a communication test
(COM-TEST).
Alert filtering is not supported
by UGW.
Alert filtering is not supported
by UGW.
Try again a communication test
after a period of time.
Obtain the sublog, and contact
the support department of the
sales company.
Perform and complete a
communication test (COM-
TEST).
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
No.
Code
Error strings
20 8xxx 2003 Network is not
Communication attempted
ready, try later
without confirming network
connection, just after booting
up a device in which the
network preparations are not
ready.
21 8xxx 2004 Server response
Communication with UGW has
error
been successful, but an error
([Hexadecimal])
of some sort has prevented
[Error detailed in
UGW from responding.
UGW]
*1
22 8xxx 200A Server connection
• TCP/IP communication fault
error
• The IP address of device is
not set.
23 8xxx 200B Server address
Server address name
resolution error
resolution has failed.
24 8xxx 2014 Proxy connection
Could not connect to proxy
error
server due to improper
address.
25 8xxx 2015 Proxy address
Could not connect to proxy
resolution error
server due to name resolution
error of proxy address.
26 8xxx 201E Proxy
Proxy authentication is failed. Check the user name and
authentication error
27 8xxx 2028 Server certificate
• No route certificate installed
error
in device.
• Certificate other than
that initially registered
in the user's operating
environment is being used,
but has not been registered
with the device.
28 8xxx 2029 Server certificate
The server certificate
verify error
verification error occurred.
2-217
Cause
Remedy
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Perform a communication test
(COM-TEST) about 60 seconds
later, after turn on the device.
Try again after a period of time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
Check proxy server address
and re-enter as needed.
Check that the proxy server
name is correct. If the proxy
server name is correct, check
the DNS connection, as per the
initial procedures described in
the troubleshooting.
password required in order to
login to the proxy, and re-enter
as needed.
Install the latest device system
software. (Upgrade)
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
2-217

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