Message Waiting - NEC Xen Topaz Features And Specifications Manual

XEN Topaz

Message Waiting

• Description
An extension user can leave a Message Waiting indication at a busy or unanswered
extension requesting a return call. The indication is a flashing MW lamp at the called
extension and a steadily lit MW lamp on the calling extension. Answering the Message
Waiting automatically calls the extension which left the indication. Message Waiting
ensures that a user will not have to recall an unanswered extension. It also ensures
that a user will not miss calls when their extension is busy or unattended. Additionally,
Message Waiting lets extension users:
An extension user can leave Messages Waiting at any number of extensions. Also, any
number of extensions can leave a Message Waiting at the same extension. A periodic
VRS announcement may remind users that they have Messages Waiting.
Message Waiting on Single Line Telephones
The system provides 4 methods of indicating Message Waiting on a Single Line
Telephone (with or without a MW lamp). These methods are:
Note the following items for this feature:
Features and Specifications Manual
•
View and selectively answer messages left at their extension (display
system phone only)
•
Cancel all messages left at their extension
•
Cancel messages they left at other extensions
1. Special dial tone
2. Intermittent ringing
3. VRS announcement
4. Message waiting lamp
•
This feature can apply to any analogue single line telephone.
•
Since it's possible that a user will pick up the handset and dial without lis-
tening for dial tone, the system is able to detect Dialling during a VRS
message and special dial tone.
•
All of the message waiting indication methods may be active at any SLT.
•
Options are available based on a station's class of service.
•
A DSP daughter board must be installed for VRS messages.
•
There is a programmable delay from the time a SLT goes off-hook until
the VRS message begins. The default is set to 1 second.
•
The time between intermittent rings is programmable. The default time is
1800 seconds (30 minutes). If this timer is set to "0" then the system rings
once.
•
These signalling methods are available to all analogue single line tele-
phones, whether connected to an 308M/308ME card.
•
If both the Message Wait dial tone and VRS message are active, the user
will hear the VRS message first then hear the Message Wait dial tone. If
the special dial tone is not set, then the user will hear regular dial tone.
Note: The regular dial tone may be different based on the phone's status
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