NEC Xen Topaz Features And Specifications Manual page 376

NEC Business Solutions Ltd
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice
Prompting Messages tell the extension user the status or progress of their call. For
example, if a user calls extension 200 when it is busy, they hear, "Station 200 is busy.
For Callback, dial 2."
Preamble Message
If the system has trunks that are part of the Caller Paid Service, the VRS can
automatically play a pre-recorded message when a user answers the call. This pre-
recorded message should describe the Caller Paid Service features and cost. The
Preamble Message ensures that the caller is always aware that they have accessed a
"pay- per-call" service. A system user cannot converse with the caller until the
preamble message ends. If the caller hangs up before the message completes, they
are not charged for the call. If the caller waits for the message to end, they can talk to a
system user and call charging begins. The system will answer as many Caller Paid
Service calls as there are available VRS ports. If a Caller Paid Service calls comes in
when all VRS ports are busy, the call will not appear on an extension until a VRS port is
available.
You can also use the Caller Paid Service Preamble message to set up an Auto-Answer
with Greeting application. When a receptionist answers a call, the VRS can play a
preamble message such as, "Welcome to ABC Company. How can I help you?" When
the caller replies, the receptionist answers, "One moment please," and quickly extends
the call to the desired party. This ensures that all incoming calls are answered quickly,
courteously and consistently.
Time, Date and Station Number Check
If the system has a DSP daughter board installed for VRS, any system phone user can
find out the time, date or the extension's number while their phone is idle (on hook).
The time and date check saves the user time since they don't have to look for a clock or
Chapter 4 - 368
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Flexible Routing
The outside caller can directly dial any system extension, Department Call-
ing Group or Voice Mail. If the caller dials a busy extension, Automated
Attendant allows them to dial another extension or wait for the busy exten-
sion to become free.
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Automatic Overflow
Automatic Overflow can automatically redirect a call if it can't go through.
This can happen if all VRS ports are busy, if the called extension doesn't
answer, or if the caller misdials or waits too long to dial. (This would occur if
the caller is using a dial pulse telephone.) When the call overflows, it rings a
designated Ring Group or the Voice Mail system.
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Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Auto-
mated Attendant. The greetings can be different in the day, at night or on
holidays or weekends. You can also have a special greeting if the caller mis-
dials. You record the greetings just the way you want. For example, "Dial the
three-digit extension number you wish to reach, dial 500 for Sales or dial
600 for Customer Service." When assigning and recording Automated Atten-
dant greetings, you can choose among the 48 VRS messages.
XEN Topaz
Features