Call Forwarding, Fixed - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Call Forwarding, Fixed

• Description
Fixed Call Forwarding is a type of forwarding that is permanently in force at an
extension. Calls to an extension with Fixed Call Forwarding enabled automatically
reroute - without any user action. Unlike normal Call Forwarding (which is turned on
and off by extension users), Fixed Call Forwarding is set by the administrator in system
programming. Fixed Call Forwarding complements Voice Mail, for example. The
administrator can program Fixed Call Forwarding to send a user's unanswered calls to
their Voice Mail mailbox. Each individual user no longer has to manually set this
operation.
In system programming, the administrator can set the Fixed Call Forwarding
destination and type for each extension and virtual extension. The forwarding
destination can be an on- or off-premise extension or Voice Mail. The Fixed Call
Forwarding types are:
Fixed Call Forwarding reroutes the following types of incoming calls:
Fixed Call Forwarding Chaining
Fixed Call Forward Chaining allows Fixed Call Forwards to loop from one extension to
the next. For example, you could have the chain 201 + 202 + 203 + 204 set up for Fixed
Call Forwarding when Busy. If extension 201 is busy, calls to 201 route to 202. If 202 is
also busy, the calls route to 203 and so on. Chaining allows you to set up very basic
hunting between co-workers.
Keep the following in mind when setting up Fixed Call Forwarding Chaining:
Chapter 4 - 74
•
Fixed Call Forwarding with Dual Ringing (Program 24-06 Option 1)
•
Fixed Call Forwarding when Unanswered (Program 24-06 Option 2)
•
Fixed Call Forwarding Immediate (Program 24-06 Option 3)
•
Fixed Call Forwarding when Busy or Unanswered (Program 24-06
Option 4)
•
Fixed Call Forwarding Off-Premise (Program 24-07)
•
Ringing intercom calls from co-worker's extensions
•
Calls routed from the VRS or Voice Mail
•
Direct Inward Lines
•
DISA and DID line calls to the forwarded extension
•
Transferred calls
•
If Fixed Call Forwarding Chaining forms a complete Call Forwarding loop
(i.e., 201 + 202 + 203 + 201), the system rings the last extension in the
chain (203). It does not complete the loop.
•
If Fixed Call Forwarding Chaining finds an extension with user-imple-
mented Call Forwarding in the middle of a chain, it rings that extension. It
does not continue routing to the other extensions in the chain.
•
If one of the extensions in a Fixed Call Forwarding chain has its fixed
option set for Both Ringing (1), the system rings that extension. It does not
continue routing to the other extensions in the chain.
•
The receiving extension's display shows:
XEN Topaz
Features