Loop Keys - NEC Xen Topaz Features And Specifications Manual

XEN Topaz

Loop keys

• Description
Loop keys are uniquely programmed function keys that simplify placing and answering
trunk calls. Loop keys are used when the phone does not have a line key for the trunk.
The loop key gives the user a key with lamp indication that makes holding/transferring
of trunk calls easier. There are three types of loop keys: Incoming Only, Outgoing Only
and Both Ways.
An extension can have many loop keys - of any type. You can program an operator, for
example, with four loop keys for incoming calls and four for outgoing calls.
Once a loop key call is set up, the user can handle it like any other trunk call. For
example, the user can place the call on Hold, Transfer it to a co-worker or send it to a
Park Orbit.
An incoming call will ring the first available loop key, beginning with the lowest
numbered key. If keys 1-3 are loop keys, for example, the first incoming call rings key
1. If key 1 is busy, the next call rings key 2. If keys 1 and 2 are busy, the next call rings
key 3. If all three keys are busy, additional incoming calls queue for the first available
key. The telephone display will show "WAITING - LOOP KEY" if the user presses a
loop key when there are additional calls waiting.
Conditions
None
Default Setting
Each system phone has a both way loop key assigned to key 22.
Features and Specifications Manual
•
Incoming Only Loop Keys
Incoming Only loop keys are for answering trunk calls. An extension can
have an incoming loop key for a specific trunk group (fixed) or a "catch all"
loop key for any trunk group (switched). Fixed loop keys allow an extension
user to tell the type of call by the ringing key. Switched loop keys are ideal
for an extension with a large number of feature keys. In addition, switched
loop keys are a destination for any trunk not on a line key or fixed loop key.
Without a switched loop key, calls not appearing on a line key or fixed loop
key will ring only the CALL key. Incoming Only loop keys also receive Trans-
ferred trunk calls.
•
Outgoing Only Loop Keys
Outgoing Only loop keys are for placing trunk calls. An extension can have
outgoing loop keys for a specific trunk group or for ARS access. When a
user presses the loop key, they get dial tone from the first available trunk in
the group (or from ARS if programmed). Outgoing Only loop keys help
ensure that an extension will always have a key available for placing calls.
•
Both Ways Loop Keys
Both Ways loop keys combine the functions of both Incoming Only and Out-
going Only loop keys. Both Ways loop keys work well for extension users
that handle a moderate amount of calls and don't separate keys for incom-
ing and outgoing calls. Both Ways loop keys also receive Transferred trunk
calls.
NEC Business Solutions Ltd
Chapter 4 - 215