Call Redirect - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Call Redirect

• Description
Call Redirect allows a system phone user to transfer a call to a pre-defined destination
(such as an operator, voice mail, or another extension) without answering the call. This
can be useful if you are on a call and another rings in to your extension. By pressing the
Call Redirect key, the call is transferred, allowing you to continue with your current call.
This feature works with the following types of calls:
The following types of calls cannot be redirected with the feature:
Conditions
Default Setting
Disabled.
• Programming
• Related Features
None
Chapter 4 - 86
•
Normal trunk call
•
DID
•
DISA
•
DIL
•
ICM
•
Transferred
•
Department Group (all ring mode)
•
Doorphone
•
Virtual Extension
C. After pressing the Call Redirect key, the call will not recall the extension.
D. The pre-defined destination has to be an extension number or voice mail pilot
number.
15-07-01: Programmable Function Keys
Assign a function key for Call Redirect (code 49 + destination extension
number).
20-06-01: Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
20-11-16: Class of Service Options (Hold/Transfer Service) - Call Redirect
Enable (1) or disable (0) a system phone user's ability to transfer a call
to a pre-defined destination (such as an operator, voice mail, or another
extension) without answering the call
XEN Topaz
Features