NEC Xen Topaz Features And Specifications Manual page 365

XEN Topaz
Conditions
Default Setting
Disabled.
• Programming
Features and Specifications Manual
• Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute
those trunks to other extensions when all Voice Mail ports do not answer or,
with certain software, are busy. During periods of high traffic, this prevents
the outside calls from ringing Voice Mail for an inordinate amount of time.
There are two types of Voice Mail Overflow: Immediate and Delayed. With
immediate overflow, calls immediately reroute to other extensions when all
Voice Mail ports do not answer or, with certain software, are busy. With
delayed overflow, calls reroute after a preset interval. Without any type of
overflow, the outside calls ring Voice Mail until a port becomes available or
the outside caller hangs up.
• Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If
all the voice mail ports are busy, any calls trying to get to the voice mail will
be placed in queue. As the voice mail ports become available, the calls will
be connected to the voice mail in the order in which they were received. As
the Voice Mail Queue follows Department Hunting programming, the queue
can hold a maximum of 10 calls. If the queue is full or if the voice mail ports
are not assigned to a Department Group, the calls will be handled as though
there were no voice mail queuing feature enabled. The calls will either
access voice mail if a port is available or they will receive a busy signal.
A. Ring Group calls do not follow extension call forwarding to voice mail.
B. Some Voice Mail systems cannot set a message waiting indication.
C. This facility allows the integration of various third-party voice mail systems. You
may find that a particular system does not operate exactly as described here.
Refer to your voice mail system instruction manual for further details.
D. Voice Mail is compatible with System Phone and Single Line Telephones (SLTs)
capable of generating DTMF (PB) dialling. If you intend to access the Voice Mail
from outside the office, ensure the telephone you are using can also generate
DTMF (PB) dialling.
10-09-01 :DTMF and Dial Tone Circuit Setup
Assign at least one circuit for DTMF reception, of either type 0=Common
Use (default) or 1=Extension Only. Use the following as a guide when
allocating DTMF receivers:
• In light traffic sites, allocate one DTMF receiver for every 10 devices
that use them.
• In heavy traffic sites, allocate one DTMF receiver for every five
devices that use them.
11-07-01 :Department Group Pilot Numbers
Assign a Department Group pilot number for the Voice Mail (8 digits
max). The extensions are assigned to the group in Program 16-02-01.
15-03-03 :Single Line Telephone Basic Data Setup - Terminal Type
Set all analogue ports used for Voice Mail as Type 1 : Special.
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Chapter 4 - 357